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Good Services
How to Design Services That Work
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Good Services
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Book Hero Magic formatted this description to make it easier to read. While it's new and
still learning, it may not be perfect - your
feedback is welcome!
Description
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a good service is and how to design one.
Good Services lays out the essential principles for building services that work well for users. It demystifies what we mean by a 'good' and 'bad' service and describes the common elements within all services that mean they either work for users or don't.
A practical book for practitioners and non-practitioners alike interested in better service delivery, Good Services is the definitive new guide to designing services that work for users.
Book Details
INFORMATION
ISBN: 9789063695439
Publisher: BIS Publishers B.V.
Format: Paperback / softback
Date Published: 10 February 2020
Country: Netherlands
Imprint: BIS Publishers B.V.
Audience: General / adult
DIMENSIONS
Width: 130.0mm
Height: 195.0mm
Weight: 250g
Pages: 224
About the Author
Lou Downe is the former Director of Design for the UK Government where they founded the discipline of service design to the UK government, growing the 1000 strong designers into one of the largest, and most influential design team's in the UK - winning a Designs of the Year award and a D&AD lifetime achievement award. Lou was voted one of the UK's top 50 Creative Leaders by Creative Review, and one of the world's 100 most influential people in Digital Government by Apolitical and writes regularly about Design. They're currently Director of Design and Transformation for the UK government where they're leading change in the UK's housing sector.
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