160,000+ Books, Games & Puzzles in-stock πŸ‡³πŸ‡Ώ 

Happy Sunday! Auckland Store open until 5pm today πŸ“š

Consumer Behaviour in Tourism

Book Hero Magic crafted this summary to help describe this book. While it's new and still learning, it may not be perfect - your feedback is welcome! Summary
Consumer Behaviour in Tourism is a comprehensive and updated guide that explores the nature of tourism and the behaviours of contemporary tourists. It provides insightful knowledge useful for managing and marketing tourism across various sectors such as hospitality, tour operations, transport, cruising, airlines, and visitor attractions.

The fourth edition incorporates new material on the impact of Information Communication Technologies (ICT), including social media, augmented and virtual reality, climate change, sustainability, and the effects of crises and natural disasters on tourism. It features thirty international case studies covering topics like Airbnb, overtourism, Covid-19, wellness tourism, dark tourism, and pilgrimage tourism, among others.

Additionally, the textbook includes online resources such as PowerPoint slides and a case archive, with chapters structured to promote student-centred learning through conclusions, discussion points, essay questions, and exercises.
Read More
Format: Paperback / softback
$13000
AVAILABLE WITH SUPPLIER Ships from our Auckland warehouse within 4-6 weeks

Found a better price? Request a price match

Book Hero Magic created this recommendation. While it's new and still learning, it may not be perfect - your feedback is welcome! IS THIS YOUR NEXT READ?

This book is an invaluable resource for students studying tourism, particularly those focused on understanding consumer behaviour and contemporary issues in tourism management and marketing.

Book Hero thinking about your next read

Now fully revised and updated, the fourth edition of this bestselling text provides students with a vital understanding of the nature of tourism and contemporary tourist behaviour.

Book Hero Magic formatted this description to make it easier to read. While it's new and still learning, it may not be perfect - your feedback is welcome! Description

Now fully revised and updated, the fourth edition of this bestselling text provides students with a vital understanding of the nature of tourism and contemporary tourist behaviour. It also shows them how this knowledge can be used to manage and market tourism effectively in a variety of sectors of tourism, including tour operations, hospitality, visitor attractions, transport, retail travel, cruising, and airlines.

This fourth edition has been updated to include:

  • New material on the impact of Information Communication Technologies (ICT) developments in tourism, including social media, AR and VR, the links between climate change, sustainability and tourist behaviour, and the impact of crises and natural disasters on tourism and the cruise industry.
  • Thirty brand new international case studies about topical issues such as Airbnb, travel blogs, overtourism, Covid-19, the flight-shaming movement, wellness tourism, hunting and tourism, terrorism, dark tourism, the solo traveller, volunteer tourism, second home ownership, music festivals, pilgrimage tourism, film- and TV-induced tourism, and tourism in Antarctica.
  • New online resources, including PowerPoint slides and a case archive.

Each chapter features conclusions, discussion points, essay questions, and exercises to help tutors direct student-centred learning and allow students to check their understanding of what they have read. Consumer Behaviour in Tourism is an invaluable resource for students studying tourism.

Book Details

INFORMATION

ISBN: 9780367495596

Publisher: Taylor & Francis Ltd

Format: Paperback / softback

Date Published: 15 December 2020

Country: United Kingdom

Imprint: Routledge

Edition: 4th edition

Illustration: 26 Tables, color; 58 Line drawings, color; 58 Illustrations, color

Audience: Tertiary education

DIMENSIONS

Width: 174.0mm

Height: 246.0mm

Weight: 860g

Pages: 484

About the Author

Susan Horner was formerly Associate Professor of Hospitality, Tourism and Events Management at Plymouth University, UK. She previously lectured at Bournemouth University, CΓ©sar Ritz Colleges, Switzerland, and Sheffield Hallam University.

John Swarbrooke was formerly Professor of Tourism at the University of Plymouth, Head of Tourism, Hospitality and Events at Manchester Metropolitan University, Academic Director of CΓ©sar Ritz Colleges, Switzerland, and Director of the Centre for International Tourism Research at Sheffield Hallam University.

More from Education & Reference

View all
  • Revenge of the Tipping Point
    Twenty-five years after the publication of his groundbreaking first book, Malcolm Gladwell returns with a brand new volume that reframes the lessons of The Tipping Point in a startling and revealing light. What does the heartbreaking fate of the cheetah tell us about the way we raise our children? Why do elite universities care so much about sports? What is...
    Paperback
    $2999
    Elsewhere:
    $3999
    (1)
    Available
    Ships in 4-6 weeks
  • The Body Keeps the Score
    The Body Keeps the Score by Dr Bessel van der Kolk is a compelling and compassionate exploration of the deep-seated impact of trauma on the human body and mind. This groundbreaking work delves into the complex causes of trauma and paints a vivid picture of the revolutionary treatments that are enabling countless individuals to reclaim their lives filled with purpose...
    Paperback
    $2400
    Elsewhere:
    $3000
    In Stock
    Ships tomorrow
  • On Sale
    12% off
    One Last Question, Prime Minister
    From Muldoon to Luxon, untold stories from the House of Parliament Barry Soper has spent close to five decades questioning New Zealand's prime ministers.From the imposing, larger-than-life characters of Rob Muldoon and David Lange, to the golden age of Helen Clark and John Key, and the post-Covid era of Jacinda Ardern and the 'Chrises', Soper's insight and nose for a...
    Paperback
    $2800
    Elsewhere:
    $3999
    (6)
    In Stock
    Ships tomorrow
  • New Release
    Song of the Birds
    A stunning and panoramic history of native birds in Aotearoa, from the bestselling author of The Meaning of Trees For millions of years, the song of the birds echoed throughout Aotearoa, with no one around to hear it. While the arrival of humans would transform their story forever - birds may have changed us even more. In this beautiful and...
    Hardback
    $4499
    Elsewhere:
    $5500
    In Stock
    Ships tomorrow
  • Lucky You're Tough
    New Release
    Lucky You're Tough
    Lucky You're Tough chronicles the early life of helicopter pilot and NZSAS soldier Mark Law, from growing up in the rural wilds of Whangamōmona through to surviving a series of life-threatening events that would shape his life and career. After a career as a badged soldier in the NZSAS that led to an intriguing stint with the British SAS and...
    Paperback
    $3199
    Elsewhere:
    $3999
    (1)
    In Stock
    Ships tomorrow
  • Hormone Health is Mental Health
    New Release
    Hormone Health is Mental Health
    Hormone Health is Mental Health is a lifechanging guide to understanding perimenopause and midlife women's mental health - and how understanding your hormones is the first step to feeling like yourself again. This book is for women in their thirties, forties, and fifties who feel like they're falling apart. Women who feel like their brains and bodies are betraying them,...
    Paperback
    $3299
    Elsewhere:
    $4000
    In Stock
    Ships tomorrow
  • New Release
    American Hagwon
    β€˜Profoundly generous and humane’ DOUGLAS STUARTβ€˜Engrossing … brilliantly imagined’ COLM TΓ“IBÍNβ€˜Breathtaking … I adored it’ ELIF SHAFAKβ€˜Extraordinary’ TARA WESTOVERMin Jin Lee, the acclaimed author of Pachinko, returns with a breathtaking contemporary epic that follows one family as they reckon with personal dreams and familial duty. John and Helen Koh and their three children – Bo, DH and Mido – are...
    Paperback
    $3199
    Elsewhere:
    $3999
    (1)
    In Stock
    Ships tomorrow
  • The Age Code
    What if the food you eat could rewind your biological clock? 'Clear and compelling' β€” Chris van Tulleken 'Really interesting and insightful' β€” Joe Wicks 'Fascinating' β€” Tim Spector From the rising incidence of cancer in the under-50s to increased infertility rates, there are signs everywhere that growing numbers of us are ageing too quickly. Why? Many believe there’s one...
    Paperback
    $2999
    Elsewhere:
    $3799
    (1)
    In Stock
    Ships tomorrow
  • Kitchen Confidential
    The classic bestseller from the star of Parts Unknown and No Reservations: 25th Anniversary edition, with a new introduction by Irvine Welsh. BEFORE THERE WAS THE BEAR, THERE WAS BOURDAIN. β€˜Elizabeth David written by Quentin Tarantino’ β€” A.A. Gill β€˜Fantastic: as lip-smackingly seductive as a bowl of fat chips and pungent aioli’ β€” Daily Telegraph After twenty-five years of sex,...
    Paperback
    $2500
    Elsewhere:
    $2799
    (2)
    In Stock
    Ships tomorrow
  • New Release
    The Cauldron
    How did an elderly cleric overthrow the Shah of Iran and change the world?Why did Bin Laden attack the USA - and why did the USA destroy Saddam?How did Britain and France carve up the Middle East - and why did the Kurds never get their own state? THE ESSENTIAL GUIDE TO THE MAKING OF TODAY'S MIDDLE EAST: A SPELLBINDING...
    Hardback
    $4999
    Elsewhere:
    $6000
    In Stock
    Ships tomorrow
  • The 48 Laws Of Power
    The 48 Laws of Power by Robert Greene is a modern classic that delves into the complexities of power dynamics and strategies for gaining and maintaining power. Greene meticulously examines the principles that have driven those who wield power, from ancient rulers and military leaders to modern-day figures. The book unfolds through historical anecdotes, examining the tactics, victories, and mistakes...
    Paperback
    $3400
    Elsewhere:
    $4500
    In Stock
    Ships tomorrow
  • Fungi of Aotearoa
    The complete introduction to finding, identifying and using mushrooms and other fungi in New Zealand. Enter and explore the fascinating world of fungi. In this practical and up-to-date guide, forager and fungus enthusiast Liv Sisson shares her top tips and takes the reader on a journey to discover the unique and diverse fungi Aotearoa has to offer. Discover how to...
    Paperback
    $3200
    Elsewhere:
    $4500
    (2)
    In Stock
    Ships tomorrow

Why buy from us?

Book Hero is not a chain store or big box retailer. We're an independent 100% NZ-owned business on a mission to help more Kiwis rediscover a love of books and reading!

Service & Delivery

Service & Delivery

Our warehouse in Auckland holds over 160,000 books, toys, board games and puzzles in-stock so you're not waiting for your order to arrive from overseas.

Auckland Bookstore

Auckland Bookstore

We're primarily an online store, but for your convenience you can pick up your order for free from our bookstore, which is right next door to our warehouse in Hobsonville.

Our Gifting Service

Our Gifting Service

Books make wonderful thoughtful gifts and we're here to help with gift-wrapping and cards. We can even send your gift directly to your loved one.