{"product_id":"we-need-to-talk-by-phillip-van-hooser-9781640951556","title":"We Need to Talk","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003eWill your business relationships suffer or be saved by your ability to communicate?\u003c\/p\u003e\n\n\u003cp\u003eLike it or not, professional relationships are impacted—positively or negatively—by the ability to communicate. Customers are won or lost, employees are encouraged or de-motivated, and professional networks are expanded or extinguished—all by how well we communicate. \u003cem\u003eWe Need to Talk\u003c\/em\u003e reveals key strategies to help you build trust, win respect, and sidestep common minefields when communication gets critical.\u003c\/p\u003e\n\n\u003cp\u003e\"As a manager in a client service environment, the need frequently arises to have critical conversations. Within days of reading \u003cem\u003eWe Need to Talk\u003c\/em\u003e, I applied two of the principles Phil described and was beyond thrilled at the outcome. Not only did my associate respond favourably to the message, but agreed that changes were needed and committed to making them. I was utterly amazed at how easy it was to have the conversation. Every manager, no matter how experienced, can benefit from this book. The time comes for you to have your next critical conversation, pick up \u003cem\u003eWe Need to Talk\u003c\/em\u003e. You'll be glad you did!\" --Priscilla Pinnegar, Client Support Manager II, ADP, Inc.\u003c\/p\u003e\n\n\u003cp\u003eDiscover how you can:\u003c\/p\u003e\n\u003cul\u003e\n  \u003cli\u003eEstablish empathy and trust when communicating with subordinates, co-workers, superiors, or customers\u003c\/li\u003e\n  \u003cli\u003eRebuild the believability quotient when truthfulness has not always been practised\u003c\/li\u003e\n  \u003cli\u003eRein in \"brutal honesty\" and the damage it causes\u003c\/li\u003e\n  \u003cli\u003eBuild rapport by \"actively\" listening\u003c\/li\u003e\n  \u003cli\u003eEarn respect while delivering difficult or sensitive messages\u003c\/li\u003e\n  \u003cli\u003eBuild integrity while eliminating communication barriers like the \"grapevine\"\u003c\/li\u003e\n  \u003cli\u003eAnd get results by guaranteeing the message you intended was interpreted correctly\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003eThrough a masterful use of stories and illustrations, \u003cem\u003eWe Need to Talk\u003c\/em\u003e reveals six unique, powerful strategies for communicating successfully when relationships and results are riding on your abilities.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Arotahi Agency","offers":[{"title":"Default Title","offer_id":46451709673708,"sku":"9781640951556","price":30.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/6505683482772.jpg?v=1747576379","url":"https:\/\/bookhero.pro\/products\/we-need-to-talk-by-phillip-van-hooser-9781640951556","provider":"Book Hero","version":"1.0","type":"link"}