{"product_id":"the-friction-project-by-huggy-rao-9780241594865","title":"The Friction Project","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003eThe definitive guide to eliminating the forces that make it harder, more complicated, or downright impossible to get things done in organisations.\u003c\/p\u003e\n\n\u003cp\u003eEvery organisation is plagued by destructive friction. Lengthy and convoluted emails, inefficient processes, and antiquated procedures can all be obstacles to excellence at work.\u003c\/p\u003e\n\n\u003cp\u003eYet some forms of friction are incredibly useful. Often teams need to slow down, struggle, and develop some bad ideas to find that rare good one. And leaders who attempt to improve workplace efficiency often make things even worse.\u003c\/p\u003e\n\n\u003cp\u003eDrawing from seven years of hands-on research, \u003cem\u003eThe Friction Project\u003c\/em\u003e by bestselling authors Robert I. Sutton and Huggy Rao teaches readers how to become \"friction fixers.\"\u003c\/p\u003e\n\n\u003cp\u003eSutton and Rao will help you to:\u003c\/p\u003e\n\n\u003cul\u003e\n  \u003cli\u003eIdentify where to avert and repair bad organisational friction.\u003c\/li\u003e\n  \u003cli\u003eAcknowledge where to maintain and inject good friction.\u003c\/li\u003e\n  \u003cli\u003eReframe friction troubles that can't be immediately fixed, so they feel less threatening.\u003c\/li\u003e\n  \u003cli\u003eRepair failing organisations.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003e\u003cem\u003eThe Friction Project\u003c\/em\u003e is the ultimate guide to making the right things easier and the wrong things harder.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Penguin Random House Distribution","offers":[{"title":"Default Title","offer_id":46652153331948,"sku":"9780241594865","price":27.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/27747983482273.jpg?v=1752385146","url":"https:\/\/bookhero.pro\/products\/the-friction-project-by-huggy-rao-9780241594865","provider":"Book Hero","version":"1.0","type":"link"}