{"product_id":"good-services-by-louise-downe-9789063695439","title":"Good Services","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003eService design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a \u003cem\u003egood\u003c\/em\u003e service is and how to design one.\u003c\/p\u003e\n\n\u003cp\u003e\u003cem\u003eGood Services\u003c\/em\u003e lays out the essential principles for building services that work well for users. It demystifies what we mean by a 'good' and 'bad' service and describes the common elements within all services that mean they either work for users or don't.\u003c\/p\u003e\n\n\u003cp\u003eA practical book for practitioners and non-practitioners alike interested in better service delivery, \u003cem\u003eGood Services\u003c\/em\u003e is the definitive new guide to designing services that work for users.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Thames and Hudson (Australia) Pty Ltd","offers":[{"title":"Default Title","offer_id":47340814893292,"sku":"9789063695439","price":39.99,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/3201543485415.jpg?v=1772171007","url":"https:\/\/bookhero.pro\/products\/good-services-by-louise-downe-9789063695439","provider":"Book Hero","version":"1.0","type":"link"}