{"product_id":"customer-service-training-101-quick-and-easy-techniques-that-get-great-results-by-renee-evenson-9780814416419","title":"Customer Service Training 101: Quick and Easy Techniques That Get Great Results","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003eYour service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day.\u003c\/p\u003e\n\n\u003cp\u003eCompletely revised and updated to meet the challenges of a new service landscape, the second edition of \u003cem\u003eCustomer Service Training 101\u003c\/em\u003e presents proven techniques for creating unforgettable customer experiences.\u003c\/p\u003e\n\n\u003cp\u003eThe book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips for:\u003c\/p\u003e\n\n\u003cul\u003e\n  \u003cli\u003eProjecting a positive attitude and making a great first impression\u003c\/li\u003e\n  \u003cli\u003eCommunicating effectively, both verbally and nonverbally\u003c\/li\u003e\n  \u003cli\u003eDeveloping trust, establishing rapport, and making customers feel valued\u003c\/li\u003e\n  \u003cli\u003eConfidently handling difficult customers and situations\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003eNew features include \"How Do I Measure Up\" self-assessments, and \"Doing It Right\" examples from the author's extensive customer service experience.\u003c\/p\u003e\n\n\u003cp\u003eEvery step-by-step lesson in this comprehensive and inspiring training manual is augmented with instructive sidebars, a summary of key points, practice exercises, and so much more.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Arotahi Agency","offers":[{"title":"Default Title","offer_id":46719514640620,"sku":"9780814416419","price":45.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/26462363482477.jpg?v=1754561477","url":"https:\/\/bookhero.pro\/products\/customer-service-training-101-quick-and-easy-techniques-that-get-great-results-by-renee-evenson-9780814416419","provider":"Book Hero","version":"1.0","type":"link"}