{"title":"Will Guidara","description":"\u003cp\u003eWill Guidara’s works explore the art of hospitality, blending the worlds of fine dining and business with insightful narratives. Readers will find an engaging mix of culinary inspiration and practical lessons on creating memorable experiences, whether in restaurants or entrepreneurial ventures.\u003c\/p\u003e\n\n\u003cp\u003eThrough titles like \u003cem\u003eEleven Madison Park\u003c\/em\u003e and \u003cem\u003eUnreasonable Hospitality\u003c\/em\u003e, Guidara offers a unique perspective on leadership and service, inviting readers to rethink how generosity and attention to detail can transform both professional and personal environments.\u003c\/p\u003e","products":[{"product_id":"unreasonable-hospitality","title":"Unreasonable Hospitality","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003eLearn the surprising power of delivering beyond your customers' expectations.\u003c\/p\u003e\n\n\u003cp\u003e\u003cem\u003eThe New York Times\u003c\/em\u003e Bestseller\u003c\/p\u003e\n\n\u003cp\u003eAs seen on the hit TV show \u003cem\u003eThe Bear\u003c\/em\u003e\u003c\/p\u003e\n\n\u003cp\u003eEssential lessons in hospitality for every business, from the former co-owner of the legendary restaurant Eleven Madison Park.\u003c\/p\u003e\n\n\u003cp\u003eWill Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling New York City two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world.\u003c\/p\u003e\n\n\u003cp\u003eHow did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality. Guidara's team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. His hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention. Discover why the answer to some of the most pernicious business dilemmas is to give more—not less; and the magic that can happen when a busser starts thinking like an owner.\u003c\/p\u003e\n\n\u003cp\u003eToday, every business can choose to be a hospitality business—and we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industry's most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we do—for ourselves, the people we work with, and the people we serve.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Penguin Random House Distribution","offers":[{"title":"Default Title","offer_id":45658414022892,"sku":"9781529146820","price":35.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/9781529146820_1ff3b3fa-727b-4838-bc2e-6917a171eef9.jpg?v=1738400514"},{"product_id":"eleven-madison-park-by-daniel-humm-9780316098519","title":"Eleven Madison Park","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003e\u003cem\u003eEleven Madison Park\u003c\/em\u003e is one of New York City's most popular fine-dining establishments and one of only a handful to receive four stars from the New York Times. Under the leadership of Executive Chef Daniel Humm and General Manager Will Guidara since 2006, the restaurant has soared to new heights and has become one of the premier dining destinations in the world.\u003c\/p\u003e\n\n\u003cp\u003e\u003cem\u003eEleven Madison Park: The Cookbook\u003c\/em\u003e is a sumptuous tribute to the unforgettable experience of dining in the restaurant, where the latest culinary techniques are married with classical French cuisine. The book features more than 125 sophisticated recipes, arranged by season, adapted for the home cook, and accompanied by stunning full-colour photographs by Francesco Tonelli.\u003c\/p\u003e\n\n\u003cp\u003e\u003cem\u003eEleven Madison Park\u003c\/em\u003e is sure to be one of the most talked-about cookbooks of 2011.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Hachette Aotearoa New Zealand","offers":[{"title":"Default Title","offer_id":46998054371564,"sku":"9780316098519","price":150.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/14468193482300.jpg?v=1763206666"},{"product_id":"unreasonable-hospitality-the-field-guide-by-will-guidara-9781529147384","title":"Unreasonable Hospitality: The Field Guide","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003eThe companion workbook for the million-copy international bestseller.\u003c\/p\u003e\n\n\u003cp\u003eFrom the New York Times bestselling author, former co-owner of the #1 restaurant in the world, and co-producer of the Emmy Award-winning series \u003cem\u003eThe Bear\u003c\/em\u003e comes the much-awaited interactive guide, with full colour illustrations, to putting the principles of \u003cem\u003eUnreasonable Hospitality\u003c\/em\u003e into action in your organisation. A beautiful companion journal that elevates the learnings of the original book.\u003c\/p\u003e\n\n\u003cp\u003eWith his book \u003cem\u003eUnreasonable Hospitality\u003c\/em\u003e, Will Guidara issued a compelling invitation: \"No matter what business you're in, you can make the choice to be in the hospitality industry.\" His lessons about service and leadership celebrated the one principle that never goes out of season - the human desire to be taken care of.\u003c\/p\u003e\n\n\u003cp\u003eIf \u003cem\u003eUnreasonable Hospitality\u003c\/em\u003e is the 'why', then \u003cem\u003eThe Field Guide\u003c\/em\u003e is the 'how'—a step-by-step roadmap to applying those lessons, including:\u003c\/p\u003e\n\n\u003cul\u003e\n  \u003cli\u003eBuilding and leading your team with consistency, integrity—and yes, hospitality\u003c\/li\u003e\n  \u003cli\u003eDeveloping a culture of hospitality with five essential components—excellence, communication, collaboration, feedback, and repair—and the systems that will keep those values front and centre\u003c\/li\u003e\n  \u003cli\u003eCreating bespoke gestures with the power to transform ordinary transactions into extraordinary experiences—as well as how to create a ready-made toolkit of easily implemented ones that feel bespoke.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003eFeaturing deeply personal stories, his own as well as those of readers he's encountered, the book is packed with practical exercises that are as relevant to the CEO of a Fortune 500 as they are to the ambitious intern at the front desk. Each can be done on your own, with your team, or company-wide at the annual retreat.\u003c\/p\u003e\n\n\u003cp\u003eBeautifully designed and illustrated in full colour, this delightful, participatory guide—meant to be marked up and discussed—will have you feeling like a kid about to crack open a new colouring book. You'll walk away inspired, with a power pack of specific, immediately actionable ideas to help you elevate the magic in what you do—for yourself, the people you work with, and the people you serve.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Penguin Random House NZ","offers":[{"title":"Default Title","offer_id":47269604786412,"sku":"9781529147384","price":40.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/9781529147384.jpg?v=1769983402"},{"product_id":"unreasonable-hospitality-by-will-guidara-9780593418574","title":"Unreasonable Hospitality","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003e\u003cem\u003eNational Bestseller\u003c\/em\u003e\u003c\/p\u003e\n\n\u003cp\u003eEssential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park.\u003c\/p\u003e\n\n\u003cp\u003eWill Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world.\u003c\/p\u003e\n\n\u003cp\u003eHow did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality. Guidara's team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give more—not less; and the magic that can happen when a busser starts thinking like an owner.\u003c\/p\u003e\n\n\u003cp\u003eToday, every business can choose to be a hospitality business—and we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industry's most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we do—for ourselves, the people we work with, and the people we serve.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Penguin Random House NZ","offers":[{"title":"Default Title","offer_id":47401897558252,"sku":"9780593418574","price":85.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/71KOER-LUQL._SL1500.jpg?v=1773802718"},{"product_id":"unreasonable-hospitality-by-will-guidara-9781529146837","title":"Unreasonable Hospitality","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003eThe must-read, bestselling book on service and leadership from the former co-owner of legendary restaurant Eleven Madison Park.\u003c\/p\u003e\n\n\u003cp\u003e\u003cem\u003eThe New York Times\u003c\/em\u003e Bestseller\u003cbr\u003e\nAs seen on the hit TV show \u003cem\u003eThe Bear\u003c\/em\u003e\u003c\/p\u003e\n\n\u003cp\u003eThe must-read, bestselling book on service and leadership from the former co-owner of legendary restaurant Eleven Madison Park.\u003c\/p\u003e\n\n\u003cp\u003e\u003cq\u003eAny organization would benefit from his thinking\u003c\/q\u003e – Simon Sinek, bestselling author of \u003cem\u003eStart With Why\u003c\/em\u003e\u003c\/p\u003e\n\n\u003cp\u003e\u003cq\u003eOne of the five best management books I have ever read. Plus, it is the most engaging and entertaining\u003c\/q\u003e – Roger Martin, bestselling author of \u003cem\u003ePlaying to Win\u003c\/em\u003e\u003c\/p\u003e\n\n\u003cp\u003eAt just twenty-six years old, Will Guidara took charge of Eleven Madison Park – a struggling New York City two-star brasserie that had never lived up to its breathtaking room. Eleven years later, it was named the best restaurant in the world.\u003c\/p\u003e\n\n\u003cp\u003eHow did Guidara pull off this unprecedented transformation?\u003c\/p\u003e\n\n\u003cp\u003eThrough unreasonable hospitality – radical reinvention, a true partnership between the kitchen and the dining room – and a belief that extraordinary experiences are created by going far beyond what's expected.\u003c\/p\u003e\n\n\u003cp\u003eGuidara's team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled holiday.\u003c\/p\u003e\n\n\u003cp\u003eBut the most lasting impact was felt behind the scenes. Guidara's leadership philosophy empowered his team to think and act differently, learning:\u003c\/p\u003e\n\n\u003cul\u003e\n    \u003cli\u003eHow to deliver praise and criticism with intention\u003c\/li\u003e\n    \u003cli\u003eWhy the solution to the toughest business challenges is often to give more, not less\u003c\/li\u003e\n    \u003cli\u003eHow real magic happens when every employee starts thinking like an owner\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003eNow in \u003cem\u003eUnreasonable Hospitality\u003c\/em\u003e, Guidara shows us that any business can choose to be a hospitality business – and how we can all transform ordinary transactions into extraordinary experiences.\u003c\/p\u003e\n\n\u003cp\u003ePacked with vivid stories from the world's most celebrated restaurants, and featuring industry icons such as Daniel Boulud and Danny Meyer, \u003cem\u003eUnreasonable Hospitality\u003c\/em\u003e is an essential read for anyone who wants to lead with generosity, build exceptional teams, and create work that truly matters.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Penguin Random House NZ","offers":[{"title":"Default Title","offer_id":47754225746156,"sku":"9781529146837","price":30.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/9781529146837-unreasonable-hospitality.jpg?v=1781660238"}],"url":"https:\/\/bookhero.pro\/collections\/will-guidara.oembed","provider":"Book Hero","version":"1.0","type":"link"}