{"title":"Shep Hyken","description":"\u003cp\u003eDiscover the insights of Shep Hyken, a distinguished author in the realm of Customer Service, Experience, and Business Strategies. Specialising in delivering exceptional customer experiences, Hyken's works are a treasure trove for businesses looking to enhance their customer relations and drive loyalty.\u003c\/p\u003e\n\n\u003cp\u003eAmong his noteworthy books, \u003cem\u003eI'll Be Back\u003c\/em\u003e stands out as a practical guide for businesses wanting to create repeat customers. In this insightful read, Hyken delves into what makes customers continually return to a business, offering actionable strategies and profound understanding of customer dynamics.\u003c\/p\u003e\n\n\u003cp\u003eShep Hyken's works are essential for anyone in the fields of Business \u0026amp; Entrepreneurship, providing valuable knowledge on how to build and sustain a customer-centric business. His engaging writing style and practical advice make his books an enriching addition to both personal and professional libraries.\u003c\/p\u003e","products":[{"product_id":"ill-be-back-by-shep-hyken-9781640953017","title":"I'll Be Back","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003eHow do you build a business that thrives during good times and bad? Is there a strategy that can set up your company for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers.\u003c\/p\u003e\n\n\u003cp\u003eRenowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service experience that keeps customers coming back for more is everyone’s job. Customer service is not a department. It’s not just for people on the front lines. It’s the responsibility of everyone in the organisation, from the CEO or owner of a business to the most recently hired employee. It’s the result of a customer-focused philosophy that must be baked into the culture. And it is what separates you from your competition.\u003c\/p\u003e\n\n\u003cp\u003eIn \u003ci\u003eI’ll Be Back\u003c\/i\u003e you will learn:\u003c\/p\u003e\n\u003cul\u003e\n  \u003cli\u003eHow to design and create an experience that gets customers to return, again and again\u003c\/li\u003e\n  \u003cli\u003eThe one trackable trend that leaders must monitor every morning\u003c\/li\u003e\n  \u003cli\u003eThe difference between repeat customers and loyal customers\u003c\/li\u003e\n  \u003cli\u003eHow to build the I’ll Be Back culture\u003c\/li\u003e\n  \u003cli\u003eHow delivering an amazing customer experience is within the reach of every organisation\u003c\/li\u003e\n  \u003cli\u003eThe two simple words that are the secret to every customer service programme\u003c\/li\u003e\n  \u003cli\u003eWhy most “loyalty programmes” fail to create customer loyalty\u003c\/li\u003e\n  \u003cli\u003eHow to personalise the customer experience\u003c\/li\u003e\n  \u003cli\u003eWhy setting up or expanding self-service and digital customer service choices is a must, not an option\u003c\/li\u003e\n  \u003cli\u003eTen loyalty killers that can terminate your relationship with your customers\u003c\/li\u003e\n  \u003cli\u003eAnd much more!\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003eThis book includes the must-have tools, tactics and strategies you need to get your customers to say, “I’ll be back!”\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Arotahi Agency","offers":[{"title":"Default Title","offer_id":46650306330860,"sku":"9781640953017","price":47.0,"currency_code":"NZD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/6520293482772.jpg?v=1752300660"}],"url":"https:\/\/bookhero.pro\/collections\/shep-hyken.oembed","provider":"Book Hero","version":"1.0","type":"link"}