{"title":"Sheila Heen","description":"\u003cp\u003eSheila Heen’s books delve into the art of communication, offering insightful guidance on navigating difficult conversations with clarity and confidence. Her work helps readers develop essential skills for giving and receiving feedback effectively, fostering stronger personal and professional relationships.\u003c\/p\u003e\n\n\u003cp\u003e\u003cem\u003eSheila Heen\u003c\/em\u003e combines practical advice with psychological understanding, making her books valuable for anyone seeking growth in \u003cstrong\u003ebusiness, entrepreneurship\u003c\/strong\u003e, and \u003cstrong\u003epersonal development\u003c\/strong\u003e. Her thoughtful approach invites readers to reflect and engage more openly in everyday interactions.\u003c\/p\u003e","products":[{"product_id":"difficult-conversations","title":"Difficult Conversations","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003e\u003cem\u003eDifficult Conversations\u003c\/em\u003e, written by Bruce Patton, Douglas Stone, and Sheila Heen, is an indispensable guide that provides readers with the skills needed to navigate life's most challenging conversations effectively. The 10th anniversary edition of this classic guide, enriched with insights from 15 years of research at the Harvard Negotiation Project, equips us with the tools necessary to transform potentially explosive confrontations into productive dialogue.\u003c\/p\u003e\n\n\u003cp\u003eThe book meticulously breaks down the complexities involved in difficult conversations, revealing the hidden structure underlying every exchange. The authors introduce a unique framework that categorises these conversations into three distinct, yet intertwined, dialogues: the 'what happened' conversation, the 'feelings' conversation, and the 'identity' conversation.\u003c\/p\u003e\n\n\u003cp\u003eThe 'what happened' conversation involves understanding the differing perceptions of the facts and events. Readers learn to navigate this aspect by recognising that each party believes they are right, thus shifting the focus from blame to understanding each other's viewpoints.\u003c\/p\u003e\n\n\u003cp\u003eThe 'feelings' conversation addresses the underlying emotional currents and their impact on the individuals involved. The authors emphasise the importance of acknowledging and expressing emotions constructively rather than letting them fester or explode uncontrollably.\u003c\/p\u003e\n\n\u003cp\u003eThe 'identity' conversation delves into what the conflict means for our sense of self and how it affects our perceptions of our integrity, competence, and worthiness. By exploring these three dimensions, \u003cem\u003eDifficult Conversations\u003c\/em\u003e offers a comprehensive approach to managing personal and professional exchanges with grace and efficacy.\u003c\/p\u003e\n\n\u003cp\u003eWhether it's asking for a pay rise, refusing additional work, requesting a favour, or issuing an apology, this book provides practical advice and real-world examples to help readers approach these scenarios with confidence and poise. Its time-tested strategies and techniques empower individuals to handle any conversation, no matter how difficult, with insight and empathy.\u003c\/p\u003e\n\n\u003cp\u003e\u003cem\u003eDifficult Conversations\u003c\/em\u003e has earned its place as a business classic, not only for its depth of research and practical guidance but also for its profound impact on improving communication and relationships. For anyone looking to enhance their conversational skills and build stronger, more honest connections, this book is an essential resource.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Penguin Random House NZ","offers":[{"title":"Default Title","offer_id":45657899860204,"sku":"9780670921348","price":28.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/9780670921348.jpg?v=1724845997"},{"product_id":"thanks-for-the-feedback-by-douglas-stone-9780670922635","title":"Thanks for the Feedback","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003eThe authors of the classic \u003cem\u003eDifficult Conversations\u003c\/em\u003e teach you how to take criticism productively.\u003c\/p\u003e\n\n\u003cp\u003eFeedback is everywhere. Friends, family, colleagues, doctors, even strangers – they all assess, coach and criticise our performance, personalities and appearance. Yet although we know that feedback is essential for relationships and careers, we dread it and even dismiss it. That's because although we want to learn and grow, we also want to be accepted just as we are.\u003c\/p\u003e\n\n\u003cp\u003e\u003cem\u003eThanks for the Feedback\u003c\/em\u003e is the first book to address this tension head on. In it, the world-renowned team behind the Harvard Negotiation Project offer a simple framework and powerful tools that show us how to take on life's blizzard of comments and advice with curiosity and grace.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Penguin Random House NZ","offers":[{"title":"Default Title","offer_id":47471699394796,"sku":"9780670922635","price":30.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/9780670922635-thanks-for-the-feedback.jpg?v=1775249864"}],"url":"https:\/\/bookhero.pro\/collections\/sheila-heen.oembed","provider":"Book Hero","version":"1.0","type":"link"}