{"title":"Ron Zemke","description":"\u003cp\u003eExplore the insightful world of Ron Zemke, a distinguished author renowned for his expertise in business and personal development. Zemke's works are essential resources for anyone looking to enhance their career or personal growth through improved interpersonal skills and service excellence.\u003c\/p\u003e\n\n\u003cp\u003eIn \u003cem\u003eGenerations at Work\u003c\/em\u003e, Zemke teams up to unravel the complexities of multigenerational work environments. This book offers practical strategies for bridging generational gaps and fostering collaboration among diverse age groups in the workplace. It's a must-read for managers and team leaders aiming to boost productivity in a diverse work setting.\u003c\/p\u003e\n\n\u003cp\u003eMeanwhile, \u003cem\u003eKnock Your Socks Off Service Recovery\u003c\/em\u003e provides invaluable insights into customer service excellence. Zemke, with his expertise, guides readers on how to manage and recover from service failures effectively. The book is packed with actionable tips, making it an essential guide for businesses striving to retain customer loyalty even in challenging situations.\u003c\/p\u003e\n\n\u003cp\u003eRon Zemke's collection is celebrated in the realms of Business \u0026amp; Entrepreneurship and Self-Help \u0026amp; Personal Development. His writings are perfect for those eager to master the art of exceptional service and effective workplace communication. Dive into his books to gain practical knowledge and skills that empower both your professional and personal life.\u003c\/p\u003e","products":[{"product_id":"generations-at-work-by-claire-raines-9780814432334","title":"Generations at Work","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003e\u003cstrong\u003eWritten for those struggling to manage a workforce with incompatible ethics, values, and working styles, this book looks at the root causes of professional conflict and offers practical guidelines for navigating multigenerational differences.\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003eBy exploring the most common causes of conflict—including the Me Generation’s frustration with Gen Yers’ constant desire for feedback and the challenges facing Gen Xers sandwiched between these polarities—\u003cem\u003eGenerations at Work\u003c\/em\u003e offers practical, spot-on guidance for managing the differences with consideration to each generation’s unique needs.\u003c\/p\u003e\n\n\u003cp\u003eAlong with the authors’ insights for managing a workforce with different ways of working, communicating, and thinking, this invaluable resource offers:\u003c\/p\u003e\n\n\u003cul\u003e\n  \u003cli\u003eIn-depth interviews with members of each generation,\u003c\/li\u003e\n  \u003cli\u003eTips on best practices from companies successfully bridging the generation gap,\u003c\/li\u003e\n  \u003cli\u003eA mentorship field guide to help you support the youngest members of your team.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003e\u003cem\u003eGenerations at Work\u003c\/em\u003e has the tools that are key to helping your workforce interact more positively with one another and thrive in today’s wildly divergent workplace culture.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Arotahi Agency","offers":[{"title":"Default Title","offer_id":46649100992748,"sku":"9780814432334","price":27.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/26621513482477.jpg?v=1752283970"},{"product_id":"knock-your-socks-off-service-recovery-by-chip-bell-9780814470848","title":"Knock Your Socks Off Service Recovery","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003eCancelled flights, damaged goods, botched bills, locked-up software—these are the service screw-ups that leave customers angry, disgusted, and determined to never buy from you again! But these mad-as-hell customers can be wooed back through skillful, planned \u003cem\u003eservice recovery\u003c\/em\u003e.\u003c\/p\u003e\n\n\u003cp\u003eSurprisingly, customers who experience world-class \u003cem\u003eKnock Your Socks Off\u003c\/em\u003e service recovery become your most loyal customers and are a source of continuing business for years to come. Building on the popular, breezy approach of the \u003cem\u003eKnock Your Socks Off Service\u003c\/em\u003e series, the authors provide managers with an upbeat primer on creating a first-class recovery system.\u003c\/p\u003e\n\n\u003cp\u003eEnlivened by John Bush's witty illustrations, the book explains:\u003c\/p\u003e\n\n\u003cul\u003e\n  \u003cli\u003eThe economics of recovery—what it costs when you lose customers, and how little it can cost to win them back.\u003c\/li\u003e\n  \u003cli\u003eThe processes, policies, and technology a company must have to ensure an effective, real-time recovery system.\u003c\/li\u003e\n  \u003cli\u003eThe manager's role in sustaining an outstanding recovery system—through training, coaching, empowering, supporting, inspiring, and rewarding great service providers.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"Arotahi Agency","offers":[{"title":"Default Title","offer_id":46650638500076,"sku":"9780814470848","price":56.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/9780814470848.jpg?v=1752470463"}],"url":"https:\/\/bookhero.pro\/collections\/ron-zemke.oembed","provider":"Book Hero","version":"1.0","type":"link"}