{"title":"Renée Evenson","description":"\u003cp\u003e\u003cstrong\u003eRenee Evenson\u003c\/strong\u003e specialises in practical guides designed to enhance communication skills and navigate challenging interpersonal situations. Her books offer clear strategies for managing difficult conversations and improving workplace dynamics, making them essential for professionals seeking personal and career growth.\u003c\/p\u003e\n\n\u003cp\u003eReaders can expect insightful advice grounded in real-world applications, with an emphasis on fostering understanding and resolving conflict effectively. Her writing is particularly valuable for those interested in \u003cem\u003ebusiness and entrepreneurship\u003c\/em\u003e who want to build stronger relationships and lead with confidence.\u003c\/p\u003e","products":[{"product_id":"customer-service-training-101-quick-and-easy-techniques-that-get-great-results-by-renee-evenson-9780814416419","title":"Customer Service Training 101: Quick and Easy Techniques That Get Great Results","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003eYour service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day.\u003c\/p\u003e\n\n\u003cp\u003eCompletely revised and updated to meet the challenges of a new service landscape, the second edition of \u003cem\u003eCustomer Service Training 101\u003c\/em\u003e presents proven techniques for creating unforgettable customer experiences.\u003c\/p\u003e\n\n\u003cp\u003eThe book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips for:\u003c\/p\u003e\n\n\u003cul\u003e\n  \u003cli\u003eProjecting a positive attitude and making a great first impression\u003c\/li\u003e\n  \u003cli\u003eCommunicating effectively, both verbally and nonverbally\u003c\/li\u003e\n  \u003cli\u003eDeveloping trust, establishing rapport, and making customers feel valued\u003c\/li\u003e\n  \u003cli\u003eConfidently handling difficult customers and situations\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003eNew features include \"How Do I Measure Up\" self-assessments, and \"Doing It Right\" examples from the author's extensive customer service experience.\u003c\/p\u003e\n\n\u003cp\u003eEvery step-by-step lesson in this comprehensive and inspiring training manual is augmented with instructive sidebars, a summary of key points, practice exercises, and so much more.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Arotahi Agency","offers":[{"title":"Default Title","offer_id":46719514640620,"sku":"9780814416419","price":45.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/26462363482477.jpg?v=1754561477"}],"url":"https:\/\/bookhero.pro\/collections\/renee-evenson.oembed","provider":"Book Hero","version":"1.0","type":"link"}