{"title":"Nick Mehta","description":"\u003cp\u003eWelcome to our collection dedicated to the insightful works of Nick Mehta, a distinguished figure in the realm of \u003cem\u003eBusiness \u0026amp; Entrepreneurship\u003c\/em\u003e. Nick Mehta is renowned for his expertise in customer success and building lasting relationships with clients. His books are essential reads for professionals aiming to enhance their business acumen in the ever-evolving digital landscape.\u003c\/p\u003e\n\n\u003cp\u003eAmong his notable works, \u003cem\u003eCustomer Communities\u003c\/em\u003e explores the power of building communities to drive customer engagement and support. This book offers valuable insights into creating meaningful connections with your client base, fostering a vibrant ecosystem around your brand.\u003c\/p\u003e\n\n\u003cp\u003e\u003cem\u003eCustomer Success\u003c\/em\u003e serves as a definitive guide for businesses striving to understand and implement effective customer success strategies. With practical advice and real-world examples, it is an indispensable resource for teams looking to maintain and grow their customer relationships.\u003c\/p\u003e\n\n\u003cp\u003eIn \u003cem\u003eDigital Customer Success\u003c\/em\u003e, Mehta delves into the intricacies of leveraging digital tools and strategies to meet customer needs effectively. It is a vital resource for businesses wishing to stay competitive in the digital age.\u003c\/p\u003e\n\n\u003cp\u003e\u003cem\u003eThe Customer Success Economy\u003c\/em\u003e offers a forward-thinking perspective on the evolving role of customer success in the global economy. It is a must-read for anyone interested in staying ahead of emerging business trends and ensuring the long-term prosperity of their organisation.\u003c\/p\u003e\n\n\u003cp\u003eImmerse yourself in Nick Mehta’s enlightening works and discover strategies to transform your approach to customer success and business growth.\u003c\/p\u003e","products":[{"product_id":"customer-communities-by-nick-mehta-9781394172115","title":"Customer Communities","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003e\u003cstrong\u003eMake community building your ultimate business growth strategy\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003eIn \u003ci\u003eCustomer Communities: Engage and Retain Customers to Build the Future of Your Business\u003c\/i\u003e, Nick Mehta and Robin Van Lieshout deliver an actionable playbook on how to cultivate meaningful communities that fuel quantifiable business growth. In the book, you’ll learn how to capitalise on this new growth strategy to scale your company and develop excitement around your products and your firm.\u003c\/p\u003e\n\n\u003cp\u003eThe authors outline the 10 foundational Laws of Community, explaining why community development does not need to be expensive and how to integrate community in the heart of your customer journey. You’ll also find:\u003c\/p\u003e\n\n\u003cul\u003e\n    \u003cli\u003eStrategies for creating a cross functional customer engagement team\u003c\/li\u003e\n    \u003cli\u003eTechniques for building community in places that \u003ci\u003earen’t\u003c\/i\u003e the web or on social media\u003c\/li\u003e\n    \u003cli\u003eWays to bring your organisation’s culture and values into your community with a human-first alignment\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003eAn essential roadmap to community development for customer success, marketing, support and product teams, and other entrepreneurs, founders, and executive business leaders. \u003ci\u003eCustomer Communities\u003c\/i\u003e will earn a place on the bookshelves of anyone with a stake in organisational growth and resilience.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Unknown","offers":[{"title":"Default Title","offer_id":46854429835500,"sku":"9781394172115","price":74.0,"currency_code":"NZD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/cf442939ad19774267085f703dbd832d.jpg?v=1759270270"},{"product_id":"customer-success-by-nick-mehta-9781119167969","title":"Customer Success","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003eYour business success is now forever linked to the success of your customers. \u003cem\u003eCustomer Success\u003c\/em\u003e is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing.\u003c\/p\u003e\n\n\u003cp\u003eIn the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost centre in most companies. In the world A.B. (After Benioff), with granular per-year, per-month or per-use pricing models, cloud deployments, and many competitive options, customers now have the power. As such, B2B vendors must deliver success for their clients to achieve success for their own businesses.\u003c\/p\u003e\n\n\u003cp\u003eCustomer success teams are being created in companies to quarterback the customer lifecycle and drive adoption, renewals, up-sell, and advocacy. The Customer Success philosophy is invading the boardroom and impacting the way CEOs think about their business. Today, Customer Success is the hottest B2B movement since the advent of the subscription business model, and this book is the one-of-a-kind guide that shows you how to make it work in your company.\u003c\/p\u003e\n\n\u003cp\u003eFrom the initial planning stages through execution, you'll have expert guidance to help you:\u003c\/p\u003e\n\u003cul\u003e\n  \u003cli\u003eUnderstand the context that led to the start of the Customer Success movement\u003c\/li\u003e\n  \u003cli\u003eBuild a Customer Success strategy proven by the most competitive companies in the world\u003c\/li\u003e\n  \u003cli\u003eImplement an action plan for structuring the Customer Success organisation, tiering your customers, and developing the right cross-functional playbooks\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003eCustomers want products that help them achieve their own business outcomes. By enabling your customers to realise value in your products, you're protecting recurring revenue and creating a customer for life. \u003cem\u003eCustomer Success\u003c\/em\u003e shows you how to kick-start your customer-centric revolution, and make it stick for the long term.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Unknown","offers":[{"title":"Default Title","offer_id":46854431572204,"sku":"9781119167969","price":60.99,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/9781119167969.jpg?v=1759241242"},{"product_id":"digital-customer-success-by-kellie-capote-9781394205875","title":"Digital Customer Success","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003e\u003cstrong\u003eAutomate your Customer Success efforts to reduce churn and increase profits\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003eIn \u003cem\u003eDigital Customer Success: The Next Frontier\u003c\/em\u003e, a team of trailblazing Customer Success professionals and digital entrepreneurs delivers an insightful discussion of the next stage in Customer Success management. In the book, you'll discover how to design and deploy touchless and automated digital interventions that help your software users learn and grow as they use your product and unlock the value trapped within it — without ever needing to reach out to a live Customer Success Manager.\u003c\/p\u003e\n\n\u003cp\u003eThe authors provide a detailed “How-To” guide to Digital Customer Success that explains how you can meet the needs of your customers, investors, and team members. You'll explore the basics of the authors' original Digital Customer Success Maturity Model and the core tenets of how to get started. After that, you'll find:\u003c\/p\u003e\n\n\u003cul\u003e\n  \u003cli\u003eExplanations of the ideal organisational structures to enable Digital Customer Success management\u003c\/li\u003e\n  \u003cli\u003eCase studies and examples from real companies blazing new trails in Customer Success\u003c\/li\u003e\n  \u003cli\u003eCritical success measurements and metrics you can use to determine if your company is on the right track or if it needs to reorient\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003ePerfect for managers, executives, directors, founders, entrepreneurs, and other business leaders involved in the sale of digital and software products, \u003cem\u003eDigital Customer Success\u003c\/em\u003e is also a can't-miss resource for Customer Success professionals, sales leaders, marketers, product development professionals, and anyone else with a stake in reducing customer churn and increasing revenues.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Unknown","offers":[{"title":"Default Title","offer_id":46854450872556,"sku":"9781394205875","price":52.99,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/9781394205875.jpg?v=1759242315"},{"product_id":"the-customer-success-economy-by-nick-mehta-9781119572763","title":"The Customer Success Economy","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003eIf leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate.\u003c\/p\u003e\n\n\u003cp\u003e\u003ci\u003eThe Customer Success Economy\u003c\/i\u003e offers examples and specifics of how companies can transform. It addresses the pains of transforming organisational charts, leadership roles, responsibilities, and strategies so the whole company works together in total service to the customer.\u003c\/p\u003e\n\n\u003cp\u003eShows leaders how their digital implementations will make them more Amazon-like.\u003c\/p\u003e\n\n\u003cp\u003eHelps you deliver recurring revenue.\u003c\/p\u003e\n\n\u003cp\u003eShows you how to embrace customer retention.\u003c\/p\u003e\n\n\u003cp\u003eDemonstrates the importance of \"churning\" less.\u003c\/p\u003e\n\n\u003cp\u003eGet that competitive advantage in the most relevant and important arena today—making and cultivating happy customers.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Unknown","offers":[{"title":"Default Title","offer_id":46854923059436,"sku":"9781119572763","price":52.99,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/32e04d9c830afd18f2e2316e3d7993ba.jpg?v=1759263108"}],"url":"https:\/\/bookhero.pro\/collections\/nick-mehta.oembed","provider":"Book Hero","version":"1.0","type":"link"}