{"title":"Mark Goulston","description":"\u003cp\u003eMark Goulston’s books delve into the art of communication and emotional intelligence, offering practical insights for navigating challenging conversations and improving interpersonal connections. His work combines psychological wisdom with actionable advice, making complex mental health concepts accessible to both professionals and general readers.\u003c\/p\u003e\n\n\u003cp\u003eReaders exploring this collection will find valuable guidance on topics ranging from trauma recovery to handling difficult behaviours, all framed within the contexts of business, entrepreneurship, and personal wellness. Goulston's empathetic approach encourages understanding and effective listening as keys to success and healing.\u003c\/p\u003e","products":[{"product_id":"post-traumatic-stress-disorder-for-dummies-by-mark-goulston-9780470049228","title":"Post-Traumatic Stress Disorder For Dummies","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003eAs Dr. Mark Goulston tells his patients who suffer from post-traumatic stress disorder (PTSD), \"The fact that you’re still afraid doesn’t mean you’re in any danger. It just takes the will and the way for your heart and soul to accept what the logical part of your mind already knows.\" In \u003cem\u003ePost-Traumatic Stress Disorder For Dummies\u003c\/em\u003e, Dr. Goulston helps you find the will and shows you the way.\u003c\/p\u003e\n\n\u003cp\u003eA traumatic event can turn your world upside down, but there is a path out of PTSD. This reassuring guide presents the latest on effective treatments that help you combat fear, stop stress in its tracks, and bring joy back into your life. You'll learn how to:\u003c\/p\u003e\n\n\u003cul\u003e\n  \u003cli\u003eIdentify PTSD symptoms and get a diagnosis\u003c\/li\u003e\n  \u003cli\u003eUnderstand PTSD and the nature of trauma\u003c\/li\u003e\n  \u003cli\u003eDevelop a PTSD treatment plan\u003c\/li\u003e\n  \u003cli\u003eChoose the ideal therapist for you\u003c\/li\u003e\n  \u003cli\u003eDecide whether cognitive behaviour therapy is right for you\u003c\/li\u003e\n  \u003cli\u003eWeigh the pros and cons of PTSD medications\u003c\/li\u003e\n  \u003cli\u003eCope with flashbacks, nightmares, and disruptive thoughts\u003c\/li\u003e\n  \u003cli\u003eMaximise your healing\u003c\/li\u003e\n  \u003cli\u003eManage your recovery, both during and after treatment\u003c\/li\u003e\n  \u003cli\u003eHelp a partner, child, or other loved one triumph over PTSD\u003c\/li\u003e\n  \u003cli\u003eKnow when you're getting better\u003c\/li\u003e\n  \u003cli\u003eGet your life back on track\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003eWhether you're a trauma survivor with PTSD or the caregiver of a PTSD sufferer, \u003cem\u003ePost-Traumatic Stress Disorder For Dummies\u003c\/em\u003e gives you the tools you need to win the battle against this disabling condition.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Unknown","offers":[{"title":"Default Title","offer_id":46868274184428,"sku":"9780470049228","price":41.99,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/9256833482355.jpg?v=1759754362"},{"product_id":"talking-to-crazy-by-mark-goulston-9780814439296","title":"Talking to 'Crazy'","description":"\u003cbr\u003e \u003cp\u003e\u003cstrong\u003eNo matter how hard you try to reason with irrational people, it never works. So how do you talk to someone who just won't listen You can't win by ignoring the insanity, and you can't argue it away. However, you can stop it cold.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eTop-ranked psychiatrist and communication expert Mark Goulston shows you just how to do so in this life-changing book for everyone trapped in maddening personal or professional relationships.\u003c\/p\u003e\u003cp\u003eGoulston unlocks the mysteries of the irrational mind, and explains how faulty thinking patterns develop. His keen insights are matched by a set of counterintuitive strategies proven to defuse crazy behavior, along with scripts, examples, and exercises that teach you how to use them. \u003c\/p\u003e\u003cp\u003eIn \u003cem\u003eTalking to “Crazy”\u003c\/em\u003e, you will learn:\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eWhy people act the way they do \u003c\/li\u003e\n\u003cli\u003eHow instinctive responses can exacerbate the situation, and what to do instead \u003c\/li\u003e\n\u003cli\u003eWhen to confront a problem and when to walk away \u003c\/li\u003e\n\u003cli\u003eHow to activate the Sanity Cycle, which quickly transforms you from threat to ally \u003c\/li\u003e\n\u003cli\u003eHow to use 14 simple yet effective communication techniques, including assertive submission flattery, the kiss-off, and more\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eYou can't reason with unreasonable people, but you can reach them. \u003cem\u003eTalking to “Crazy”\u003c\/em\u003e shows you just how easy it is to do it.\u003c\/p\u003e","brand":"Arotahi Agency","offers":[{"title":"Default Title","offer_id":47363005776108,"sku":"9780814439296","price":32.99,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/26691133482477.jpg?v=1772911355"},{"product_id":"just-listen-by-mark-goulston-9780814436479","title":"Just Listen","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003e\u003cstrong\u003eGetting through to someone is a critical, fine art. Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades and get your message thoroughly communicated and registered.\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003eDrawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston combines his background with the latest scientific research to help you turn the “impossible” and “unreachable” people in your life into allies, devoted customers, loyal colleagues, and lifetime friends.\u003c\/p\u003e\n\n\u003cp\u003eIn \u003cem\u003eJust Listen\u003c\/em\u003e, Goulston provides simple yet powerful techniques you can use to really get through to people including how to:\u003c\/p\u003e\n\n\u003cul\u003e\n    \u003cli\u003emake a powerful and positive first impression;\u003c\/li\u003e\n    \u003cli\u003elisten effectively;\u003c\/li\u003e\n    \u003cli\u003emake even a total stranger (potential client) feel understood;\u003c\/li\u003e\n    \u003cli\u003etalk an angry or aggressive person away from an instinctual, unproductive reaction and toward a more rational mindset;\u003c\/li\u003e\n    \u003cli\u003eand achieve buy-in—the linchpin of all persuasion, negotiation, and sales.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003eWhether they're coworkers, friends, strangers, or enemies, the first make-or-break step in persuading anyone to do anything is getting them to hear you out. The invaluable principles in \u003cem\u003eJust Listen\u003c\/em\u003e will get you through that first tough step with anyone.\u003c\/p\u003e\n\n\u003cp\u003eWith this groundbreaking book, you will be able to master the fine but critical art of effective communication.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Arotahi Agency","offers":[{"title":"Default Title","offer_id":47932296560876,"sku":"9780814436479","price":29.99,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/9780814436479-just-listen.jpg?v=1783858455"}],"url":"https:\/\/bookhero.pro\/collections\/mark-goulston.oembed","provider":"Book Hero","version":"1.0","type":"link"}