{"title":"Louise Downe","description":"\u003cp\u003eWelcome to our curated collection of works by \u003cem\u003eLouise Downe\u003c\/em\u003e, an influential author and thought leader in the realm of service design. Renowned for her ability to distil complex concepts into accessible insights, Downe's works are essential reading for anyone interested in improving and understanding the services that shape our everyday lives.\u003c\/p\u003e\n\n\u003cp\u003eOne of the highlights in this collection is her acclaimed book, \u003cem\u003eGood Services\u003c\/em\u003e. This book serves as a comprehensive guide to service design, offering practical advice and invaluable strategies to create services that truly meet the needs of people. Known for its practical approach and clarity, the book is a go-to resource for educators, practitioners, and anyone intrigued by the art and science of service creation and management.\u003c\/p\u003e\n\n\u003cp\u003eWhether you are a professional looking to refine your skills, an educator seeking effective teaching tools, or a curious reader eager to explore how better services can transform societies, Louise Downe's collection provides the insights and knowledge needed to fuel that journey. Dive into her works to discover how thoughtful service design can make a positive impact on the world around us.\u003c\/p\u003e","products":[{"product_id":"good-services-by-louise-downe-9789063695439","title":"Good Services","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003eService design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a \u003cem\u003egood\u003c\/em\u003e service is and how to design one.\u003c\/p\u003e\n\n\u003cp\u003e\u003cem\u003eGood Services\u003c\/em\u003e lays out the essential principles for building services that work well for users. It demystifies what we mean by a 'good' and 'bad' service and describes the common elements within all services that mean they either work for users or don't.\u003c\/p\u003e\n\n\u003cp\u003eA practical book for practitioners and non-practitioners alike interested in better service delivery, \u003cem\u003eGood Services\u003c\/em\u003e is the definitive new guide to designing services that work for users.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Thames and Hudson (Australia) Pty Ltd","offers":[{"title":"Default Title","offer_id":47340814893292,"sku":"9789063695439","price":39.99,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/3201543485415.jpg?v=1772171007"}],"url":"https:\/\/bookhero.pro\/collections\/louise-downe.oembed","provider":"Book Hero","version":"1.0","type":"link"}