{"title":"Kerry Patterson","description":"\u003cp\u003eDiscover the insightful works of Kerry Patterson, a renowned author in the field of leadership and communication. Known for his expertise in navigating complex interpersonal dynamics, Patterson's books are essential reads for anyone looking to enhance their business and entrepreneurship skills.\u003c\/p\u003e\n\n\u003cp\u003eAmong his most notable titles, \u003cem\u003eCrucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition\u003c\/em\u003e offers practical strategies for addressing challenging situations in both professional and personal settings. It provides the tools needed to effectively resolve conflicts and uphold commitments, making it a vital addition to any leader's library.\u003c\/p\u003e\n\n\u003cp\u003eAnother key work, \u003cem\u003eCrucial Conversations: Tools for Talking When Stakes are High, Third Edition\u003c\/em\u003e, equips readers with the skills necessary to engage in meaningful dialogue when it really matters. This book emphasises the importance of effective communication techniques, enabling readers to confidently navigate high-stakes interactions.\u003c\/p\u003e\n\n\u003cp\u003eKerry Patterson's books are designed to empower readers with the knowledge and tools needed to handle tough conversations and accountability with ease, making them indispensable resources for current and aspiring business leaders.\u003c\/p\u003e","products":[{"product_id":"crucial-accountability-tools-for-resolving-violated-expectations-broken-commitments-and-bad-behavior-second-edition-paperback","title":"Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback)","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003e\u003cem\u003eCrucial Accountability\u003c\/em\u003e by Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler is a transformative guide that delves into the art of holding others accountable and handling difficult conversations with finesse and precision. This second edition builds upon its successful predecessor, offering updated insights and powerful tools designed to address violated expectations, broken commitments, and ineffective behaviour both in professional and personal settings.\u003c\/p\u003e\n\n\u003cp\u003eThrough its comprehensive methodologies, the book empowers readers to master performance discussions and achieve tangible results. Whether it's addressing broken promises, dealing with missed deadlines, or navigating the complexities of troublesome behaviours, \u003cem\u003eCrucial Accountability\u003c\/em\u003e provides readers with robust strategies to tackle these issues head-on. The principles outlined in the book are crafted to enhance organisational performance and improve personal relationships, contributing to more effective and harmonious interactions.\u003c\/p\u003e\n\n\u003cp\u003eUtilising a framework of proven techniques, the book encourages individuals and leaders to foster accountability, leading to lasting change. By addressing underlying problems that often jeopardise success, readers can expect to significantly boost organisational efficiency and personal productivity.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePraise for \u003cem\u003eCrucial Accountability\u003c\/em\u003e:\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003e\u003cem\u003e\"Revolutionary ideas... opportunities for breakthrough...\"\u003c\/em\u003e — Stephen R. Covey, author of \u003cstrong\u003eThe 7 Habits of Highly Effective People\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003e\u003cem\u003e\"Unleash the true potential of a relationship or organization and move it to the next level.\"\u003c\/em\u003e — Ken Blanchard, coauthor of \u003cstrong\u003eThe One Minute Manager\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003e\u003cem\u003e\"The most recommended and most effective resource in my library.\"\u003c\/em\u003e — Stacey Allerton Firth, Vice President, Human Resources, Ford of Canada\u003c\/p\u003e\n\n\u003cp\u003e\u003cem\u003e\"Brilliant strategies for those difficult discussions at home and in the workplace.\"\u003c\/em\u003e — Soledad O’Brien, CNN news anchor and producer\u003c\/p\u003e\n\n\u003cp\u003e\u003cem\u003e\"This book is the real deal.... Read it, underline it, learn from it. It's a gem.\"\u003c\/em\u003e — Mike Murray, VP Human Resources and Administration (retired), Microsoft\u003c\/p\u003e\n\n\u003cp\u003eIf you're eager to enhance your ability to hold others accountable while simultaneously improving your influence and effectiveness, \u003cem\u003eCrucial Accountability\u003c\/em\u003e serves as an indispensable resource. Whether you are navigating corporate dynamics, striving for personal growth, or seeking to resolve interpersonal conflicts, this book provides actionable insights that promise to elevate your approach to maintaining accountability in every area of life.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Ingram Book Company","offers":[{"title":"Default Title","offer_id":45798975865068,"sku":"9780071829311","price":55.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/9780071829311.jpg?v=1728214094"},{"product_id":"crucial-conversations-tools-for-talking-when-stakes-are-high-third-edition-by-emily-gregory-9781260474183","title":"Crucial Conversations: Tools for Talking When Stakes are High, Third Edition","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cb\u003eKeep your cool and get the results you want when faced with crucial conversations. This \u003ci\u003eNew York Times\u003c\/i\u003e bestseller and business classic has been fully updated for a world where skilled communication is more important than ever.\u003c\/b\u003e\n\n\u003cp\u003eThe book that revolutionised business communications has been updated for today’s workplace. \u003ci\u003eCrucial Conversations\u003c\/i\u003e provides powerful skills to ensure every conversation—especially difficult ones—leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.\u003c\/p\u003e\n\n\u003cp\u003eThis new edition addresses issues that have arisen in recent years. You’ll learn how to:\u003c\/p\u003e\n\n\u003cul\u003e\n    \u003cli\u003eRespond when someone initiates a crucial conversation with you\u003c\/li\u003e\n    \u003cli\u003eIdentify and address the lag time between identifying a problem and discussing it\u003c\/li\u003e\n    \u003cli\u003eCommunicate more effectively across digital mediums\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003eWhen stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of \u003ci\u003eCrucial Conversations\u003c\/i\u003e and improve relationships and results.\u003c\/p\u003e\n\n\u003cp\u003eWhether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Gardners Books Ltd","offers":[{"title":"Default Title","offer_id":45907262374124,"sku":"9781260474183","price":60.0,"currency_code":"NZD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/9781260474183.jpg?v=1731708251"}],"url":"https:\/\/bookhero.pro\/collections\/kerry-patterson.oembed","provider":"Book Hero","version":"1.0","type":"link"}