{"title":"Joseph A. Michelli","description":"\u003cp\u003eDiscover the works of Joseph A. Michelli, a renowned author celebrated for his insightful contributions to the world of business and entrepreneurship. Michelli possesses a unique ability to translate complex business concepts into engaging and understandable narratives, making his books an invaluable resource for both aspiring and seasoned professionals.\u003c\/p\u003e\n\n\u003cp\u003eHis extensive collection includes titles such as \u003cem\u003eAll Business Is Personal\u003c\/em\u003e and \u003cem\u003eCustomer Magic: The Macquarie Way\u003c\/em\u003e, which provide readers with a deeper understanding of personal connections in business and the magic behind successful customer interactions. These works are not only informative but also offer practical strategies and memorable stories drawn from real-life business experiences.\u003c\/p\u003e\n\n\u003cp\u003eJoseph A. Michelli's books effortlessly blend the genres of \u003cstrong\u003eBusiness \u0026amp; Entrepreneurship\u003c\/strong\u003e and \u003cstrong\u003eBiography \u0026amp; Memoir\u003c\/strong\u003e, allowing readers to delve into the personal journeys and innovative approaches of leading business figures. With Michelli's guidance, immerse yourself in a world where business is driven by personal touch and genuine customer relationships.\u003c\/p\u003e","products":[{"product_id":"all-business-is-personal-by-joseph-a-michelli-9781637746769","title":"All Business Is Personal","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003eAn exclusive look at the groundbreaking practices at Amazon’s One Medical, revealing the key strategies that have made it a revolutionary force in healthcare and an inspiration for all industries.\u003c\/p\u003e\n\n\u003cp\u003eWhat if every business owner or manager could combine cutting-edge technology with the warmth of personal connection to keep customers coming back and sending their friends and family?\u003c\/p\u003e\n\n\u003cp\u003eDrawing lessons from the industry-leading business practices at One Medical, a brand transforming customer interactions, \u003ci\u003eAll Business Is Personal\u003c\/i\u003e gives readers tools to leverage the powerful benefits of rapidly improving technology and uniquely human relationship-building skills to ensure they attract and retain team members and customers.\u003c\/p\u003e\n\n\u003cp\u003eIn this book, readers will learn:\u003c\/p\u003e\n\n\u003cul\u003e\n    \u003cli\u003eHow to increase the value provided to your colleagues, customers, and business partners\u003c\/li\u003e\n    \u003cli\u003eExamples of how to make your customer experiences easier, more accessible, and memorable\u003c\/li\u003e\n    \u003cli\u003eAn iterative process for thoughtfully designing your customer experiences\u003c\/li\u003e\n    \u003cli\u003eThe importance of growing your people first to develop a sustainable and high-performing organisation\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003e\u003ci\u003eAll Business Is Personal\u003c\/i\u003e is your roadmap for blending people and technology to elevate employee and customer experiences, drive repeat business, garner word-of-mouth referrals, and ensure sustainable organic growth.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Arotahi Agency","offers":[{"title":"Default Title","offer_id":46646868377836,"sku":"9781637746769","price":70.0,"currency_code":"NZD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/2543603482771.jpg?v=1752232370"},{"product_id":"customer-magic-the-macquarie-way-by-joseph-a-michelli-9781922611871","title":"Customer Magic   The Macquarie Way","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cb\u003eFROM #1 NEW YORK TIMES BESTSELLING AUTHOR, JOSEPH A. MICHELLI\u003c\/b\u003e\n\n\u003cb\u003eLessons on leveraging world-class customer experience and innovation to grow your business.\u003c\/b\u003e\n\nIt takes a special kind of magic for a challenger brand to achieve seemingly impossible customer-centric results. It's that magic that makes Australian telecommunications company Macquarie Technology world leaders in award-winning customer experience.\n\nJoseph A. Michelli, the bestselling author of books about brands renowned for their stellar service and outstanding growth, such as The Ritz-Carlton, Mercedes-Benz, and Starbucks, was so impressed by Macquarie's ability to deliver transformative customer experiences that he felt compelled to write this book.\n\n\u003cem\u003e\u003ci\u003eCustomer Magic\u003c\/i\u003e\u003c\/em\u003e is a practical, easy-to-read guide that, consistent with Macquarie's commitment to delivering customer value, shares transferrable knowledge on:\n\n\u003cul\u003e\n\u003cli\u003eidentifying customer pain points and developing solutions to remove that pain\u003c\/li\u003e\n\u003cli\u003ecrafting a compelling unique value proposition geared to your target market that will create and sustain a customer experience culture\u003c\/li\u003e\n\u003cli\u003eattracting, selecting, growing, and retaining customer service talent and subject matter expertise\u003c\/li\u003e\n\u003cli\u003esetting, measuring, tracking, and incentivising mission-critical business goals and customer-driven growth\u003c\/li\u003e\n\u003cli\u003einnovating solutions that meet your customers' stated and unstated needs\u003c\/li\u003e\n\u003cli\u003emaintaining a growth mindset and leaving a legacy of business and customer success\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cem\u003e\u003ci\u003eCustomer Magic\u003c\/i\u003e\u003c\/em\u003e speaks to business owners and team members at all levels, in organisations of all sizes, who want to transform customer experience to drive growth in their own business. This book will inspire, spark action, and empower you to make your own brand of magic.\n\u003c\/div\u003e","brand":"Hachette Aotearoa New Zealand","offers":[{"title":"Default Title","offer_id":46804176142572,"sku":"9781922611871","price":37.99,"currency_code":"NZD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/14529833482872.jpg?v=1757413285"}],"url":"https:\/\/bookhero.pro\/collections\/joseph-a-michelli.oembed","provider":"Book Hero","version":"1.0","type":"link"}