{"title":"John H. Fleming","description":"\u003cp\u003eWelcome to our collection featuring the works of \u003cem\u003eJohn H. Fleming\u003c\/em\u003e, a distinguished author in the realm of business and entrepreneurship. Known for his insightful and transformative ideas, John H. Fleming offers readers a fresh perspective on improving organisational efficiency and human-centric business practices.\u003c\/p\u003e\n\n\u003cp\u003eOne of the standout titles in this collection is \u003cem\u003eHuman Sigma\u003c\/em\u003e, a book that delves into the synergy between employee engagement and customer loyalty. In this influential work, Fleming explores how the alignment of human resources and strategic management can lead to exceptional business outcomes. Both educational and practical, \u003cem\u003eHuman Sigma\u003c\/em\u003e provides actionable insights for professionals and entrepreneurs seeking to refine their business acumen and drive success in a competitive marketplace.\u003c\/p\u003e\n\n\u003cp\u003eWhether you're an aspiring entrepreneur or a seasoned business leader, John H. Fleming's books offer valuable lessons and innovative strategies that are sure to enrich your understanding of organisational dynamics and help you foster a thriving business environment. Dive into this collection and discover the powerful tools and techniques that can propel your business forward.\u003c\/p\u003e","products":[{"product_id":"human-sigma-by-john-h-fleming-9781595620163","title":"Human Sigma","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003eThe groundbreaking methodology Six Sigma changed the face of manufacturing quality. Now, \u003cem\u003eHuman Sigma\u003c\/em\u003e is poised to do the same for sales and service. In the face of widespread perceptions of abysmal customer service and disengaged employees—and all-too-real declining profit margins—the need for change is obvious.\u003c\/p\u003e\n\n\u003cp\u003e\u003cem\u003eHuman Sigma\u003c\/em\u003e addresses this need with an exciting new method for managing customer-employee relations that increases both productivity and profitability. It incorporates cutting-edge research in the neurosciences and behavioural economics—including brain imaging research into customers' emotional connections to the companies they love—with proven techniques for improving workforce performance and revenues generated from existing customers.\u003c\/p\u003e\n\n\u003cp\u003eThis practical handbook appeals to senior leaders and line managers alike who are looking for a way to dramatically increase productivity, retain high-value customers, and enhance organisational performance.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Unknown","offers":[{"title":"Default Title","offer_id":46721467515116,"sku":"9781595620163","price":44.99,"currency_code":"NZD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/2564393482756.jpg?v=1754616517"}],"url":"https:\/\/bookhero.pro\/collections\/john-h-fleming.oembed","provider":"Book Hero","version":"1.0","type":"link"}