{"title":"Joel Scott","description":"\u003cp\u003eWelcome to the Joel Scott author category, where you can explore a range of insightful guides on the latest in computing and technology. Joel Scott is an acclaimed author known for his expertise in simplifying complex technology concepts and making them accessible for everyone. Whether you're new to customer relationship management systems or looking to enhance your technical knowledge, Joel Scott's books are the perfect gateway.\u003c\/p\u003e\n\n\u003cp\u003eWithin this collection, you'll find titles such as \u003cem\u003eGoldMine 8 For Dummies\u003c\/em\u003e, \u003cem\u003eMicrosoft CRM For Dummies\u003c\/em\u003e, and \u003cem\u003eMicrosoft Dynamics CRM 4 For Dummies\u003c\/em\u003e. Each book serves as an essential resource for navigating and mastering popular CRM software. Joel Scott's clear instructions and practical tips will empower both beginners and more seasoned users to harness the power of these tools efficiently.\u003c\/p\u003e\n\n\u003cp\u003eFind simple, step-by-step guidance to boost your proficiency in managing customer relations, improving your productivity, and staying ahead in the ever-evolving field of technology. Dive into Joel Scott's works and unlock the potential of technology in your professional and personal undertakings.\u003c\/p\u003e","products":[{"product_id":"goldmine-8-for-dummies-by-joel-scott-9780764598340","title":"GoldMine 8 For Dummies","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003eThis plain-English guide examines how \u003cem\u003eGoldMine\u003c\/em\u003e enables companies to manage customer-related information and data; automate front-office business processes across sales, marketing, and service; optimize customer transactions and interactions across channels; and understand customer behaviour patterns.\u003c\/p\u003e\n\n\u003cp\u003eFeaturing nearly 40 per cent new content and covering the new features and enhancements in the latest version of \u003cem\u003eGoldMine\u003c\/em\u003e, this book covers navigating \u003cem\u003eGoldMine\u003c\/em\u003e, setting up preferences, creating and viewing customer records, using filters and SQL queries, and scheduling activities.\u003c\/p\u003e\n\n\u003cp\u003eIt addresses sales forecasting, connecting to Word documents and templates, using Outlook with \u003cem\u003eGoldMine\u003c\/em\u003e, remotely accessing \u003cem\u003eGoldMine\u003c\/em\u003e data, creating new labels and fields, linking \u003cem\u003eGoldMine\u003c\/em\u003e to a website, and more.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Unknown","offers":[{"title":"Default Title","offer_id":46867456000236,"sku":"9780764598340","price":62.99,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/287d5d5b02609ef4dad0de3de98abe8b.jpg?v=1759716525"},{"product_id":"microsoft-crm-for-dummies-by-joel-scott-9780764516986","title":"Microsoft CRM For Dummies","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003eTailor \u003cem\u003eMicrosoft CRM For Dummies\u003c\/em\u003e to manage records and workflow for your business. Find out how to target your sales efforts and become a customer service leader.\u003c\/p\u003e\n\n\u003cp\u003eA happy customer is a repeat customer, so how do you make them happy? You can manage, with Microsoft CRM, and this friendly guide by your side! Discover how easily you can provide super service, track your invoices, sell more effectively, maximise your leads, and show your customers they're tops on your list.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eThe Dummies Way:\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cul\u003e\n\u003cli\u003eExplanations in plain English\u003c\/li\u003e\n\u003cli\u003e\"Get in, get out\" information\u003c\/li\u003e\n\u003cli\u003eIcons and other navigational aids\u003c\/li\u003e\n\u003cli\u003eTear-out cheat sheet\u003c\/li\u003e\n\u003cli\u003eTop ten lists\u003c\/li\u003e\n\u003cli\u003eA dash of humour and fun\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"Unknown","offers":[{"title":"Default Title","offer_id":46867552076012,"sku":"9780764516986","price":60.99,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/4926463482460.jpg?v=1759712171"},{"product_id":"microsoft-dynamics-crm-4-for-dummies-by-joel-scott-9780470343258","title":"Microsoft Dynamics CRM 4 For Dummies","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003eCustomer relationship management, or CRM, is certainly a hot topic in business today. If you have a small or medium-sized business, chances are you’re already aware of all it can do for you. But with so many options and so much to think about, how do you get a CRM system in place with a minimum of hassle? Well, \u003ci\u003eMicrosoft Dynamics CRM 4 For Dummies\u003c\/i\u003e is a great place to start!\u003c\/p\u003e\n\n\u003cp\u003eWritten by veteran CRM experts Joel Scott and David Lee, this friendly guide will have you understanding and using Microsoft’s CRM solution in a jiffy. Whether you’re considering a CRM system for the first time or you’ve decided to switch from another system to Microsoft Dynamics CRM, this book will make it easy to:\u003c\/p\u003e\n\n\u003cul\u003e\n  \u003cli\u003eMaintain and manage all your customer information\u003c\/li\u003e\n  \u003cli\u003ePersonalise Microsoft CRM to work for your business\u003c\/li\u003e\n  \u003cli\u003eSet up CRM to support sales, marketing, and customer service\u003c\/li\u003e\n  \u003cli\u003eUse the Outlook client\u003c\/li\u003e\n  \u003cli\u003eManage territories and business units\u003c\/li\u003e\n  \u003cli\u003eCreate and manage activities\u003c\/li\u003e\n  \u003cli\u003eGenerate quotes and invoices\u003c\/li\u003e\n  \u003cli\u003eImplement and manage a marketing campaign\u003c\/li\u003e\n  \u003cli\u003eWork with contracts, and much more\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003e\u003ci\u003eMicrosoft Dynamics CRM 4 For Dummies\u003c\/i\u003e is packed with information on the latest version. It will help you get a unified view of your customer information and interactions through integrated sales, marketing, and customer service features. And that, as every business owner knows, is important to improving your bottom line!\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Unknown","offers":[{"title":"Default Title","offer_id":46867552141548,"sku":"9780470343258","price":68.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/c3a3c952964b21ab3bbef5dd0d6bde4c.jpg?v=1759716334"}],"url":"https:\/\/bookhero.pro\/collections\/joel-scott.oembed","provider":"Book Hero","version":"1.0","type":"link"}