{"title":"Jessica Gillingham","description":"\u003cp\u003eWelcome to the collection of works by Jessica Gillingham, an insightful author and industry expert known for her profound exploration of the intersection between technology and hospitality. As a thought leader in the realm of \u003cem\u003eTech-enabled Hospitality\u003c\/em\u003e, Jessica imparts knowledge that caters to both seasoned professionals and curious learners interested in the evolving dynamics of modern hospitality.\u003c\/p\u003e\n\n\u003cp\u003eJessica Gillingham's writings delve deeply into educational and reference materials, providing readers with a comprehensive understanding of how technological advancements are shaping the hospitality industry. Her works are a treasure trove for anyone looking to gain a nuanced perspective on how technology is transforming customer experiences, operational efficiencies, and strategic initiatives within the hospitality sector.\u003c\/p\u003e\n\n\u003cp\u003eIf you're passionate about exploring the future of hospitality or seeking expert guidance on implementing tech-driven solutions, Jessica Gillingham's collection will prove invaluable. Her authoritative commentary and engaging writing style make complex concepts accessible and actionable, ensuring readers are well-equipped to navigate and lead in this fast-evolving landscape.\u003c\/p\u003e","products":[{"product_id":"tech-enabled-hospitality-by-jessica-gillingham-9781398620285","title":"Tech-enabled Hospitality","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003e\u003cstrong\u003eWhile the hotel and short-term vacation rentals sector is growing, there is a technology divide between operators using technology strategically to run better and those that are not. Hospitality professionals need to understand their businesses' pain points to better invest in technology solutions and transform their businesses to be more profitable and more personal.\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003e\u003cem\u003eTech-enabled Hospitality\u003c\/em\u003e looks at how the intersection of technology and personalised service can redefine the future of hospitality, including for large chains and small and medium-sized enterprises (SMEs) in the lodging sector. With its focus on practical applications of technology for enhancing both operational efficiency and guest experiences, this book is a valuable resource for those looking to modernise their hospitality business without losing the essence of a personal touch.\u003c\/p\u003e\n\n\u003cp\u003eThrough real-world examples and in-depth expert interviews from Airbnb, Hostaway and Citizen M, this book explores hospitality functions such as property management, revenue management, sustainability, IoT, access control, guest communications, payment processing, guest experience, virtual concierge and AI tools. This book will help hospitality professionals better understand the hows and whys of implementing technology to run everyday aspects of a hospitality business while still leaving room for providing a uniquely human experience that underpins true 'hospitality'.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Unknown","offers":[{"title":"Default Title","offer_id":46793978872044,"sku":"9781398620285","price":86.99,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/26656703482685.jpg?v=1757018748"}],"url":"https:\/\/bookhero.pro\/collections\/jessica-gillingham.oembed","provider":"Book Hero","version":"1.0","type":"link"}