{"title":"Jeanne Bliss","description":"\u003cp\u003eDiscover the insightful works of Jeanne Bliss, an eminent author in the Business \u0026amp; Entrepreneurship category renowned for her expertise in customer experience. With decades of experience aiding companies to prioritise and transform their customer interactions, Bliss has carved out a niche in helping businesses create meaningful connections with their clientele.\u003c\/p\u003e\n\n\u003cp\u003eOne of her standout titles, \u003cem\u003eChief Customer Officer 2.0\u003c\/em\u003e, serves as a seminal guide for those looking to embed customer-centered strategies within their organisations. This book provides a roadmap to effectively structure customer-centric roles and implement impactful strategies across the corporate landscape.\u003c\/p\u003e\n\n\u003cp\u003eJeanne Bliss's books are essential reads for business leaders, entrepreneurs, and anyone committed to elevating their organisation’s customer experience. Her pragmatic approach combined with foundational principles offers readers a chance to learn from her vast experience and practical solutions. Engage with her thought-provoking texts to revolutionise how your business interacts with its most important stakeholders—its customers.\u003c\/p\u003e","products":[{"product_id":"chief-customer-officer-20-by-jeanne-bliss-9781119047605","title":"Chief Customer Officer 2.0","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003e\u003cstrong\u003eA Customer Experience Roadmap to Transform Your Business and Culture\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003e\u003cem\u003eChief Customer Officer 2.0\u003c\/em\u003e will give you a proven framework that has launched and advanced the customer experience transformation in businesses in every vertical around the world. And it will take years off your learning curve.\u003c\/p\u003e\n\n\u003cp\u003eWritten by Jeanne Bliss, a worldwide authority on customer experience and a preeminent thought leader on the role of the Customer Leadership Executive (such as Chief Customer Officer, Vice President of Customer Experience, etc.), this book follows the five-competency model she uses to coach the C-Suite and Chief Customer Officers.\u003c\/p\u003e\n\n\u003cp\u003e1. Manage and Honour Customers as Assets\u003c\/p\u003e\n\n\u003cp\u003e2. Align Around Experience\u003c\/p\u003e\n\n\u003cp\u003e3. Build a Customer Listening Path\u003c\/p\u003e\n\n\u003cp\u003e4. Proactive Experience Reliability and Innovation\u003c\/p\u003e\n\n\u003cp\u003e5. One Company Accountability, Leadership \u0026amp; Decision Making\u003c\/p\u003e\n\n\u003cp\u003e\u003cem\u003eChief Customer Officer 2.0\u003c\/em\u003e will get you into action quickly with a united leadership team and will shift your business intent to earning the right to growth by improving customers’ lives. Jeanne Bliss fearlessly shares her tools and leadership ‘recipe cards’ for leading and enabling your business transformation. She provides practical guidance on how to embed the five competencies into how your company develops products, goes to market, enables and rewards people, and conducts annual planning.\u003c\/p\u003e\n\n\u003cp\u003eIncluding over forty accounts of actions by Customer Leadership Executives around the world, this is the book you have been waiting for that tells it like it is and gives you the framework to build your customer-driven growth engine.\u003c\/p\u003e\n\n\u003cp\u003eJeanne Bliss pioneered the Customer Leadership Executive position, holding the role for twenty years at Lands’ End, Allstate, Coldwell Banker, Mazda and Microsoft Corporations. Since 2002 she has led CustomerBliss, a preeminent customer experience transformation company where she helps companies achieve customer-driven growth. She is a worldwide keynote speaker and sought frequently by major media for her point of view. Jeanne is the co-founder of the Customer Experience Professionals Association, established to advance the worldwide discipline of customer experience and customer experience practitioners. She is also the best-selling author of \u003ci\u003eChief Customer Officer: Getting Past Lip Service to Passionate Action (2006), and I Love You More than My Dog: Five Decisions to Drive Extreme Customer Loyalty in Good Times and Bad (2011).\u003c\/i\u003e\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Unknown","offers":[{"title":"Default Title","offer_id":46854222545132,"sku":"9781119047605","price":56.99,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/11423113482586.jpg?v=1759238143"}],"url":"https:\/\/bookhero.pro\/collections\/jeanne-bliss.oembed","provider":"Book Hero","version":"1.0","type":"link"}