{"title":"Deborah Wietzes","description":"\u003cp\u003eDiscover the insightful works of \u003cem\u003eDeborah Wietzes\u003c\/em\u003e, a prominent figure in the realm of Business and Entrepreneurship. Known for her ability to distil complex business concepts into accessible and engaging narratives, Deborah's writings offer valuable perspectives for both aspiring entrepreneurs and seasoned professionals.\u003c\/p\u003e\n\n\u003cp\u003eAmong her notable works is \u003cstrong\u003eCEX Sells\u003c\/strong\u003e, where she delves into the intricacies of customer experience (CEX) and its crucial role in business success. Her expertise allows readers to understand how exceptional customer interactions can drive sales and foster long-term loyalty.\u003c\/p\u003e\n\n\u003cp\u003eWhether you are looking to refine your business acumen or seeking practical strategies to enhance customer engagement, Deborah Wietzes' books provide a wealth of knowledge and actionable insights. Explore her collection today and embark on a journey to transform your business approach.\u003c\/p\u003e","products":[{"product_id":"cex-sells-by-deborah-wietzes-9789063694449","title":"CEX Sells","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003eCustomer Experience (CEX) is hot! Nowadays, it gets harder and harder for companies to be distinctive by the products they offer. So, it is key to stand out in the services offered in addition to these products. A focus on the customer experience is needed. A lot of companies realise this, but only a few manage to be successful. They understand the theory and the process to get there, but what they lack are concrete tools to bring the theory into practice.\u003c\/p\u003e\n\n\u003cp\u003e\u003ci\u003eCEX Sells\u003c\/i\u003e is the inspiration book for companies that want to deliver distinctive customer experiences in order to achieve their business objectives. Beate van Dongen Crombags and Deborah Wietzes discuss the various ingredients needed to deliver perfect customer experiences. Ingredients to define and design the optimal experience, but they also describe what is needed in the organisation to be able to deliver and manage that desired experience.\u003c\/p\u003e\n\n\u003cp\u003eThey show how front-runners worldwide have optimised their customer experience, and what other companies should learn from that. A book that will definitively inspire you to improve your own customer experience!\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Thames and Hudson (Australia) Pty Ltd","offers":[{"title":"Default Title","offer_id":46719200985324,"sku":"9789063694449","price":65.0,"currency_code":"NZD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/3191643485415.jpg?v=1754548533"}],"url":"https:\/\/bookhero.pro\/collections\/deborah-wietzes.oembed","provider":"Book Hero","version":"1.0","type":"link"}