{"title":"Anne Morriss","description":"\u003cp\u003eDiscover the thought-provoking works of \u003cstrong\u003eAnne Morriss\u003c\/strong\u003e, a distinguished author known for her insightful contributions to the realm of Business \u0026amp; Entrepreneurship. Her extensive expertise in leadership, trust-building, and service excellence is reflected across her compelling publications.\u003c\/p\u003e\n\n\u003cp\u003eAnne Morriss, alongside renowned collaborator Frances X. Frei, offers transformative ideas that are perfect for both the seasoned executive and the budding entrepreneur. Delve into their acclaimed piece, \u003cem\u003eHBR's 10 Must Reads 2022: The Definitive Management Ideas of the Year from Harvard Business Review\u003c\/em\u003e, which features the standout bonus article, \"Begin with Trust\". This essential read provides actionable insights into fostering trust within organisations.\u003c\/p\u003e\n\n\u003cp\u003eHer other significant works, such as \u003cem\u003eHBR's 10 Must Reads on Trust\u003c\/em\u003e and \u003cem\u003eMove Fast and Fix Things\u003c\/em\u003e, emphasize the importance of trust and agility in business to drive progress and innovation. In \u003cem\u003eUncommon Service\u003c\/em\u003e, Anne examines the strategies necessary for offering exceptional customer service that stands out in a competitive market. Meanwhile, \u003cem\u003eUnleashed\u003c\/em\u003e provides a blueprint for unlocking leadership potential, offering guidance on how to inspire teams and lead with purpose.\u003c\/p\u003e\n\n\u003cp\u003eExplore Anne Morriss's collection to harness her invaluable insights and elevate your business acumen today.\u003c\/p\u003e","products":[{"product_id":"uncommon-service","title":"Uncommon Service","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003eMost companies often regard service as a low-priority business operation, only bringing it to the forefront when faced with customer complaints. Service becomes a fire-fighting tool to temporarily resolve issues and pacify customers. \u003ci\u003eUncommon Service\u003c\/i\u003e by Frances Frei and Anne Morriss challenges this perception and proposes a radical rethinking of service as a potent competitive weapon in an unpredictable economy, where traditional sources of strategic advantage are becoming obsolete.\u003c\/p\u003e\n\n\u003cp\u003eIn this transformative book, the authors argue for integrating service tightly into the fabric of every core decision within a company. They provide a fresh perspective on what exceptional service entails and illustrate an operating model that necessitates making difficult but essential choices.\u003c\/p\u003e\n\n\u003cp\u003e\u003ci\u003eUncommon Service\u003c\/i\u003e addresses key questions critical to delivering outstanding service:\u003c\/p\u003e\n\n\u003cp\u003e\u003cb\u003eHow do customers define \"excellence\" in your offering?\u003c\/b\u003e Is it convenience, friendliness, flexible choices, or price? Understanding what matters most to customers is crucial in providing exceptional service that stands out.\u003c\/p\u003e\n\n\u003cp\u003e\u003cb\u003eHow will you get paid for that excellence?\u003c\/b\u003e Will you command a premium price for superior service, or will you encourage customers to undertake certain service tasks themselves? This question explores the economic models that support high-quality service.\u003c\/p\u003e\n\n\u003cp\u003e\u003cb\u003eHow will you empower your employees to deliver excellence?\u003c\/b\u003e Effective service delivery requires strategic decisions about recruiting, selection, training, and job design. Additionally, cultivating an organizational culture that upholds these values is vital.\u003c\/p\u003e\n\n\u003cp\u003e\u003cb\u003eHow will you get your customers to behave?\u003c\/b\u003e How can you encourage customers to treat your employees with respect or to adopt new technologies that enhance their service experience? This touches upon the interaction between customer behaviour and service quality.\u003c\/p\u003e\n\n\u003cp\u003eThrough engaging and pragmatic insights, \u003ci\u003eUncommon Service\u003c\/i\u003e makes a compelling case for a systematic approach to service. The book advocates that by fundamentally rethinking and restructuring service as an integral part of your business strategy, companies can significantly enhance productivity, profitability, and competitive edge. Frei and Morriss provide real-life examples, practical tools, and actionable insights making this a must-read for anyone serious about revolutionising their service strategy.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Hachette New Zealand Ltd","offers":[{"title":"Default Title","offer_id":45714457952492,"sku":"9781422133316","price":79.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/9781422133316.jpg?v=1726008430"},{"product_id":"hbrs-10-must-reads-2022-the-definitive-management-ideas-of-the-year-from-harvard-business-review-with-bonus-article-begin-with-trust-by-frances-x-frei-and-anne-morriss-by-anne-morriss-9781647822132","title":"HBR's 10 Must Reads 2022: The Definitive Management Ideas of the Year from Harvard Business Review (with bonus article \"Begin with Trust\" by Frances X. Frei and Anne Morriss)","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003e\u003cb\u003eThe definitive management ideas of the year from \u003c\/b\u003e\u003ci\u003eHarvard Business Review\u003c\/i\u003e\u003cb\u003e.\u003c\/b\u003e\u003c\/p\u003e\n\n\u003cp\u003eIncludes the definitive ideas of the year, all in one place, selected by HBR's editors.\u003c\/p\u003e\n\n\u003cp\u003eGives readers the opportunity to catch up on a year's worth of recent ideas from HBR quickly—or collect articles over time.\u003c\/p\u003e\n\n\u003cp\u003eIncludes articles on leadership, strategy, and management by top thinkers in business today.\u003c\/p\u003e\n\n\u003cp\u003eIntroduction written by HBR's editors.\u003c\/p\u003e\n\n\u003cp\u003e\u003cb\u003eAudience:\u003c\/b\u003e Leaders and aspiring leaders, particularly those familiar with \u003ci\u003eHarvard Business Review\u003c\/i\u003e and who want a recap of the year's ideas in management, or those who are new to the magazine and looking for a way to familiarize themselves with its content.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Hachette Aotearoa New Zealand","offers":[{"title":"Default Title","offer_id":46720490111212,"sku":"9781647822132","price":63.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/19039863482774.jpg?v=1754589122"},{"product_id":"hbrs-10-must-reads-on-trust-by-anne-morriss-9781647825249","title":"HBR's 10 Must Reads on Trust","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003e\u003cb\u003eBusiness success begins with trust.\u003c\/b\u003e\u003c\/p\u003e\n\n\u003cp\u003eTrust is the basis for all that we do as leaders and as organisations. Employees who trust their employers are more productive and creative. Businesses that earn their customers' trust maintain better relationships and reap better results. Meanwhile, breaches of trust between companies and the public are becoming more frequent—and more costly.\u003c\/p\u003e\n\n\u003cp\u003eIf you read nothing else on trust, read these 10 articles. We've combed through hundreds of \u003ci\u003eHarvard Business Review\u003c\/i\u003e articles and selected the most important ones to help you build, maintain, and repair trust, both as a leader and as a company.\u003c\/p\u003e\n\n\u003cp\u003eThis book will inspire you to:\u003c\/p\u003e\n\n\u003cul\u003e\n    \u003cli\u003eDevelop trust through competence, legitimacy, and impact\u003c\/li\u003e\n    \u003cli\u003eUnderstand the neuroscience of trust\u003c\/li\u003e\n    \u003cli\u003eFollow through on your commitments to stakeholders\u003c\/li\u003e\n    \u003cli\u003eNegotiate better with an untrustworthy counterpart\u003c\/li\u003e\n    \u003cli\u003eSee your company through the eyes of your customers\u003c\/li\u003e\n    \u003cli\u003eRebuild relationships after a breakdown of trust\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003eThis collection of articles includes \"Begin with Trust,\" by Frances X. Frei and Anne Morriss; \"The Neuroscience of Trust,\" by Paul J. Zak; \"Dig, Bridge, Collectively Act,\" by Tina Opie and Beth A. Livingston; \"Rethinking Trust,\" by Roderick M. Kramer; \"How to Negotiate with a Liar,\" by Leslie K. John; \"The Enemies of Trust,\" by Robert M. Galford and Anne Seibold Drapeau; \"Don't Let Cynicism Undermine Your Workplace,\" by Jamil Zaki; \"The Trust Crisis,\" by Sandra J. Sucher and Shalene Gupta; \"Customer Data: Designing for Transparency and Trust,\" by Timothy Morey, Theodore \"Theo\" Forbath, and Allison Schoop; \"Operational Transparency,\" by Ryan W. Buell; and \"The Organizational Apology,\" by Maurice E. Schweitzer, Alison Wood Brooks, and Adam D. Galinsky.\u003c\/p\u003e\n\n\u003cp\u003e\u003ci\u003eHBR's 10 Must Reads\u003c\/i\u003e paperback series is the definitive collection of books for new and experienced leaders alike. Leaders looking for the inspiration that big ideas provide, both to accelerate their own growth and that of their companies, should look no further. \u003ci\u003eHBR's 10 Must Reads\u003c\/i\u003e series focuses on the core topics that every ambitious manager needs to know: leadership, strategy, change, managing people, and managing yourself. \u003ci\u003eHarvard Business Review\u003c\/i\u003e has sorted through hundreds of articles and selected only the most essential reading on each topic. Each title includes timeless advice that will be relevant regardless of an everchanging business environment.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Hachette Aotearoa New Zealand","offers":[{"title":"Default Title","offer_id":46721180500204,"sku":"9781647825249","price":44.99,"currency_code":"NZD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/19071033482774.jpg?v=1754610763"},{"product_id":"move-fast-and-fix-things-by-frances-frei-9781647822873","title":"Move Fast and Fix Things","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003e\u003cstrong\u003eBestselling authors and cohosts of the TED podcast \u003cem\u003eFixable\u003c\/em\u003e, Frances Frei and Anne Morriss reinvent the playbook for how to lead change - with a radical approach that moves fast, builds trust, and accelerates excellence.\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003eSpeed has gotten a bad name in business, much of it deserved. When Facebook made \u003cem\u003eMove fast and break things\u003c\/em\u003e an informal company motto, it fuelled a widely held belief that we can either make progress or take care of people, one or the other. That a certain amount of wreckage is the price we have to pay for inventing the future.\u003c\/p\u003e\n\n\u003cp\u003eLeadership experts Frances Frei and Anne Morriss argue that this belief is deeply flawed - and that it keeps you from building a great company. Helping executives and entrepreneurs solve their toughest problems over the past decade, Frei and Morriss learned that the trade-off between speed and excellence is false. The best leaders solve hard problems with fierce urgency while making their organisations - employees, customers, and shareholders - even stronger. \u003cem\u003eThey move fast and fix things\u003c\/em\u003e.\u003c\/p\u003e\n\n\u003cp\u003eBased on their work with fast-moving companies such as Uber, Riot Games, and WeWork, Frei and Morriss reveal the five essential steps to moving fast and fixing things. You'll learn to:\u003c\/p\u003e\n\n\u003cul\u003e\n  \u003cli\u003eIdentify the real problem holding you back\u003c\/li\u003e\n  \u003cli\u003eBuild and rebuild trust in your company\u003c\/li\u003e\n  \u003cli\u003eCreate a culture where everyone can thrive\u003c\/li\u003e\n  \u003cli\u003eCommunicate powerfully as a leader\u003c\/li\u003e\n  \u003cli\u003eGo fast by empowering your team\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003eWith a one-week plan to fix your problems on a fast cycle time of one step per day, this book is your guide to maximising impact and reinventing your approach to change. By the end of the week, you won't just have a road map for solving your company's toughest problems - you'll already be well on your way, improving your company at exhilarating speed.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Hachette Aotearoa New Zealand","offers":[{"title":"Default Title","offer_id":46722255716588,"sku":"9781647822873","price":75.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/19047273482774.jpg?v=1754636309"},{"product_id":"unleashed-by-frances-frei-9781633697041","title":"Unleashed","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003e\u003cb\u003eBestselling authors Frances Frei and Anne Morriss champion a bold redefinition of leadership and offer a real-world guide for unleashing greatness in other people and, ultimately, yourself.\u003c\/b\u003e\u003c\/p\u003e\n\n\u003cp\u003eWhen leaders want to improve, they find an abundance of ideas to help build themselves up. They're told to identify and develop natural-born strengths, to mine their failures for insights into what they need to change, and to work hard to correct any real or perceived career-limiting deficiencies. Own the room. Eat last. Do you.\u003c\/p\u003e\n\n\u003cp\u003eFrances Frei and Anne Morriss argue that this popular leadership advice glosses over the most important thing you can do to be a great leader: Build \u003ci\u003eothers\u003c\/i\u003e up. Leadership, at its core, is not about you. As Frei and Morriss show through inspiring stories from the NBA to ancient Rome to Silicon Valley, real leadership is about how effective you are at making other people better - and making sure that this impact endures even in your absence.\u003c\/p\u003e\n\n\u003cp\u003e\u003ci\u003eUnleashed\u003c\/i\u003e is your indispensable guide for unleashing greatness in other people...and, ultimately, in yourself.\u003c\/p\u003e\n\n\u003cp\u003e\u003cb\u003eWatch Frances Frei's TED Talk on trust: how to build it, maintain it, and rebuild it \u003ca href=\"#\"\u003ehere\u003c\/a\u003e\u003c\/b\u003e.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Hachette Aotearoa New Zealand","offers":[{"title":"Default Title","offer_id":46724040196332,"sku":"9781633697041","price":75.0,"currency_code":"NZD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0705\/7784\/8556\/files\/18217903482769.jpg?v=1754709814"}],"url":"https:\/\/bookhero.pro\/collections\/anne-morriss.oembed","provider":"Book Hero","version":"1.0","type":"link"}